Reviews (3,224)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting email marketing, noting its seamless Shopify integration enhances customer engagement and sales. They praise its advanced email builder, effective automation, and comprehensive analytics. The intuitive interface suits newcomers, and the responsive support team, especially the 24/7 chat in paid plans, is frequently commended. It's seen as essential for e-commerce brands aiming to optimize marketing and strengthen customer relationships.

October 22, 2024

Great experience with this app so far. Can't wait to dive deep into all that it offers.

UnPacked Treasures
United States
3 months using the app
Klaviyo replied October 24, 2024

Thank you so much for the 5-star review. We appreciate your business and if you haven't already done so, we have some amazing resources in our all-in-one success center https://www.klaviyo.com/customer-resources

September 17, 2024

"My experience with Klaviyo Email Marketing & SMS has been great by sending my customers personalized, targeted campaigns that drive engagement and boost sales. Through segmentation, I can tailor emails and texts based on customer behavior, ensuring that each message is relevant and timely. The platform's automation tools allow me to easily set up workflows, like welcome series, cart abandonment reminders, and post-purchase follow-ups, which have significantly improved customer retention and conversion rates."

Yahwehs Legacy
United States
About 1 year using the app
October 8, 2024

Fun and professional tool to use to keep in touch with your customers and to expose you to new customers.

BrewBix
United Kingdom
Over 3 years using the app
November 6, 2024

Powerful. It's a steeper learning curve, but has great tutorials and it's totally worth the effort :)

Dogsnug
United Kingdom
About 2 years using the app
January 2, 2025

Friendly and helpful service !

Elite Gadgets
Canada
2 months using the app
Klaviyo replied January 7, 2025

We love to hear this, thank you!

October 12, 2024

Integration was simple and email marketing plus SMS functionality is essential. Very satisfied with this app for my Shopify customer campaigns.

Owl Woods Candle Co.
United States
7 months using the app
November 1, 2024

This app has proven to be very helpful. It's easy to accomplish goals, even for someone with very little marketing experience.

The Wits End
United States
23 days using the app
October 15, 2024

I want to cancel the $15 SMS package but when I do it myself the system cancels everything including my emails even though it is the SMS that I want to cancel. Weronika says that they cannot cancel this service on their side that I no longer want. IT LOOKS LIKE A HOSTAGE TAKING

Kaylabé Produits cosmétiques naturels
Canada
Almost 5 years using the app
October 13, 2024

Klaviyo is a great app with the needed features for effective email marketing to support the business. A robust app I would recommend.

masteroutdoorcooks
United Kingdom
7 months using the app
December 24, 2024

Easy to use

Jet Set Girl Wellness
United States
Over 2 years using the app
Klaviyo replied January 7, 2025

We couldn't agree more!