Reviews (2,957)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

October 16, 2018

This app is awesome and user friendly. I highly recommend it. I have been using it for past few months with no issues or concerns.

Nursewallart
United States
5 months using the app
September 4, 2020

Klaviyo is truly a marketing made easy app. I have used it for my own stores and my clients and found it intuitively knows how to provide the guidance to make conversion optimizations and customer communications not only easy but high converting. The tech just works no glitches and that is so important when you have so much to do to grow your biz.

Katalyze U
United States
5 months using the app
March 29, 2020

Pathetic support. Over-priced.
No way to cancel the account. I have to place a "cancellation request".
And they don't reply to the request for 5 days and charge my card.
Even after showing them the charge they have not replied.
Worst support ever!

Orniza
India
Over 6 years using the app
November 15, 2023

I was trying to set up an automation flow for my post-purchase, and I got stuck with the trigger. I asked for help from this wonderful Klaviyo support agent named Alex W. He's been very patient and helpful, guiding me through the steps and setup. A big shoutout to Alex – you are awesome, and I appreciate your excellent support and guidance. You made my day; keep up the good work!

HYGR
Malaysia
5 months using the app
August 29, 2017

Made the transfer from mailchimp to Klaviyo. One of the best choices I've made this far. Truly happy with everything, especially the customer support.

Vibes Ps
United States
5 months using the app
April 6, 2019

It's the perfect solution to convert your website into a professional one. The app is easy to use. .

phat88apparel
Ireland
5 months using the app
December 11, 2019

This out is outstanding- we have used a few different email platforms, and the functionality mixed with the robust platform here is next level. I would recommend to anyone who wants to better connect with customers.

Out West Officials Gear & Apparel
United States
5 months using the app
January 28, 2020

Love the free plan so far. The email builder is very easy to use, there is a lot of content online to help you if you get stuck, and automation is easy.

Trek Hardware
Australia
5 months using the app
November 3, 2020

I have been trying to add email marketing for a long time. Finally an app that makes it easy for beginners. I love it so far.

BeFab Jewelry
United States
5 months using the app
Edited September 27, 2018

Klaviyo is the app to use for all your email marketing, straight forward and easy to use. It give you real data to see how well your campaign is doing.

The Skull Place - Where you Can Find High Quality Skull Products
United States
5 months using the app