Reviews (2,956)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

February 1, 2024

Stellar customer service, and super quick. I had an issue that wasn't even related to Klaviyo (it was a hosting issue), and the customer support went out of their way to help me, even researching articles about the other platform to assist me in dealing with the issue. Can't recommend it enough.

Wander Trails
United States
6 months using the app
Klaviyo replied February 6, 2024

We're happy to learn that your issue has been resolved. Providing excellent support is as important to us as delivering a great product. Your review means a lot to us. Thank you!

March 29, 2022

This is absolutely, hands down, no questions asked...the best email marketing software out there. If you're not on Klaviyo...I don't know what you're doing!

Magiktea
United States
8 months using the app
Edited November 22, 2019

Klaviyo is an amazing automated app to grow a business with. I like the Free plan and the You Tube channel (Klaviyo Academy) with all the instructional videos on how to properly use the app.

Heavenly Shores
United States
8 months using the app
Edited July 23, 2020

It's such a good app with so many free features that were a game changer for my business! Its easy to use and I couldnt recommend it more!

Dressed by Danielle
United States
8 months using the app
January 17, 2023

i cant get access to my account due to two factor authorization- they tell me they emailed my account to verify but i never get an email - i have tried to contact them but no response- to get access to chat to talk to them directily you have to pay the subscription price- if this was a scam to get people to pay the subscription i wouldnt be surprised

Stephanianalahart
United States
8 months using the app
October 15, 2015

If you're not using Klaviyo for your Shopify store, you should switch right away. The ease of interfacing with Shopify and the ability to combine products from your store in your email (for example, in the abandoned cart sequence/flow) makes a huge difference and is a feature that's not offered with traditional Auto Responders. Also, the support is fantastic. Neil rocks! I highly recommend it.

Urban Expressions
United States
8 months using the app
June 28, 2021

Best email and SMS Marketing app on shopify hands down!!!
Simple to use many different ways to boost conversions I love this app its a game changer

4Eva Turnt
United States
8 months using the app
December 11, 2019

The best email service I've ever used, no other service comes near. Best interface, best integration, best templates, everythig is so easy to use and to find. Simply, the best.

Bloomful
United States
8 months using the app
December 14, 2019

the best app for email marketing - i would defenatly recommed. Hopefully it can integrate with more apps in the future.

Alvve
United Kingdom
8 months using the app
December 19, 2018

This app helps a lot to me. I can manage contacts and send my newsletter.
Other similar apps are not suitable for marketing. This one is Recommended!

amazonetworks
United States
8 months using the app