Reviews (3,155)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its seamless Shopify integration, enhancing marketing with effective email campaigns and automation flows. The platform is user-friendly, with robust customization tools and responsive support. It offers valuable analytics and training resources, improving sales and customer engagement through advanced segmentation and automation features like abandoned cart and welcome emails. It's also praised for its effectiveness in managing multi-store setups.
Refine
-
By rating
Would not recommend. They charge you by profile (email) and do not give you an option to simply delete inactive profiles.
Thanks for your feedback and I'm sorry to hear about your frustrations with Klaviyo.
You do have the option to suppress or delete profiles by following the steps in these help docs. I hope that helps!
https://help.klaviyo.com/hc/en-us/articles/115005073867
https://help.klaviyo.com/hc/en-us/articles/115005246108#h_01HBDYFEQ1YWDRDZ3TMQF1611R
It is easy to use and provide great tools. I have been using it for a while. It collects emails on my webpage with a form and I have all of them saved to access.
I am not genius nor am I a business mogul but this app has turned me into a great business woman. I have learned so much, they have a lot of written instructions as well as videos if you want to do something and you don't know how to. You need this app if you want to progress in you business.
Thank you Klaviyo! My first month of fully opening my store and you've made a quarter of my store's 4-figure income.
canceled the app on one of my stores, deleted the app from the store, closed and deleted the store and for the past 3 months they have been charging me money! Disgrace. that's how they make their money, not by providing a quality service.
*UPDATE* after this review, 20 mins later they suspend my account and charge me $112 DIRECTLY from my bank account, when my monthly plan is $20. This is the kind of app Shopify allows on their app store.
Has it's hitches, but once you set everything up, it's ready to go. Click, add, send. I've tried contacting support a few times, but never got any responses, but that's cool, I eventually figured it all out.
Ricardo G was a pleasure to work with. He walked us through the issues and got the issue resolved for us!
Very bad customer service. Even the small Email service providing companies have a live chat option for free plans, but in Klaviyo at least email support isn't available. the free plan only provides 500 monthly email sents and 250 contacts. in the Shopify app store, they've mentioned that they provide 500 contacts,but not true.
Thanks for your feedback and I'm sorry to hear about your frustrations with Klaviyo. We have updated our listing to have the accurate number of contacts. I'd also recommend the Klaviyo community as a way to get answers beyond our help center and Academy options.
All good.
very difficult to use, there is not any support agent just a bot that is not setup properly, I am getting rid of this app there are many others with better support than this one