Reviews (2,956)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

March 2, 2020

Worst email marketing app. SO many bugs, error messages, and delays. Cannot stand the frustration towards this platform.

Banana Watch Bands
United States
8 months using the app
Klaviyo replied March 3, 2020

Appreciate the honesty and feedback. We'd love to connect and help and make it right. Please connect with us https://www.klaviyo.com/landing/contact-us

August 22, 2020

So far so good, I LOVE this way better than MailChimp...no shade. As a solo entrepreneur this is making email marketing so much easier for me!

Zenwick Co.
United States
8 months using the app
Edited October 16, 2020

one day for no reason they just disabled my account with no explanation. Would stay far away lots of great alternatives

EcoPartyWarehouse
United States
8 months using the app
November 26, 2019

I rarely (if ever) leave reviews, however the Klaviyo platform has really impressed me. We switched from Mailchimp nearly 12 months ago and have never looked back. Mailchimp is great if you are just getting started, however Klaviyo offers unrivalled levels of customisation, targeting and granularity. I have yet to find something I am unable to do via Klaviyo. When using Mailchimp I was always held back by the system, whereas when using Klaviyo I am only held back by my creativity or lack of skills (which the Klaviyo support is very useful for!).

Happy Linen Company
United Kingdom
8 months using the app
January 13, 2022

The first time I signed up I was endlessly harassed by a sales rep. He even went as far as calling our store locations and harassing my staff. So I left. On the recommendation of rise.ai I gave it another try. I had to signup and pay to get any support. When I learned the program doesn't function correctly I asked for a refund. Got a robotic response from the chat agent. You need to pay hundreds of dollars to get any real support.

Everything Keto
Canada
8 months using the app
Klaviyo replied January 13, 2022

Hey Kelley— we're sorry to hear this was your experience. We do offer free support, so let me get you connected to someone who can help! Be on the lookout for an email from us shortly to get you back on track.

September 17, 2021

We have loved our experience with Klaviyo so far. Their account specialists have been really helpful with onboarding and strategy, and the integrations with other platforms and smart services have been great. Highly recommend.

Rusted Orange Craftworks Co.
United States
8 months using the app
May 15, 2019

I see a lot of people giving one star lately and I can't understand why. Their service is perfect for e-commerce. You can do everything you need and the support is great. I've never had any issues and I've been using it a lot in the past 2-3 months. The price is worth it if you plan to leverage your list and optimize email marketing for your business. If you want to send basic emails, then you'd probably want to stick with the cheapest alternatives.

Wat Crate
United Kingdom
7 months using the app
June 29, 2021

Just set up my 1st workflow and campaign from the templates. I'm rocking and rolling and loving it!

Belajack
United States
7 months using the app
August 23, 2021

Used this app to create my first email campaign and it was so easy to use. I love the simplicity of the app and the drag and drop system.

Body Shift Beads
United States
7 months using the app
February 1, 2016

I have tested quite a few entry level email platforms (Mail Chimp, AWeber, Convertkit) and I've finally found the one I was looking for with Klaviyo. If email is going to be involved in your marketing strategy (if it isn't then you are literally leaving money on the table) then Klaviyo is the one.

If you just want to collect emails to send out the odd newsletter about a new product then in all honesty you should save your money and go with Mail Chimp.

If you want to collect information from your customers, learn from them, segment them, create incredibly well targeted marketing campaigns, and give your customers the best personal experience possible then you need Klaviyo.

It costs more but it's completely worth it.

The only source of traffic you actually own is your email list. Don't underestimate it.

Paleo Papeo
Spain
7 months using the app