Reviews (2,954)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

Edited August 27, 2019

I've seen this work for other businesses and I am really impressed with the automation and built-in 'thinking' that is done for you, a marketers dream really! Looking forward to building my business with Klaviyo.

Zoe Body
Australia
7 months using the app
September 5, 2019

We just started using Klaviyo and the product is easy to use and definitely has all the functionality we need and more. We had a small technical issue after install and the customer service team did a great job resolving the issue. So happy to find a company that has a well thought out product and great customer service!

ChewdUp
United States
7 months using the app
January 19, 2021

Amazing tool!!! Help you to connect with customers and manage all sort of campaigns!! A MUST HAVE!!!

eesome collective
Australia
7 months using the app
Edited November 4, 2020

Pretty amazing tool. I takes a little to fully comprehend how much you can do with this. But if you're into email marketing I believe it doesn't get any more powerful or comfortable than this.
We use it for Abandoned cart mails, launch mail series, newsletter subscriber series, everything email basically.

janori
Germany
7 months using the app
November 16, 2023

The absolute best email marketing provider. Their support is top-notch!!

Mini Bambini
Montenegro
7 months using the app
December 1, 2023

Shocked by the lack of onboarding, as this had been promised.
I find the whole platform very slow and unresponsive to the point of unusable at times.
The lack of 'support ticket ' system makes it impossible to manage help and issues.
Nobody takes ownership of issues.

Lack of outsourced specialists to code complex flows and Klavyio don't offer this as an extra.

For a program that is part owned by Shopify and designed to work with it, I don't understand how it has such traction.

Generally I am really disappointed. I will be looking for an alternative once I am further through my contract.

FrenchSoaps
United Kingdom
7 months using the app
November 23, 2018

I Used this app to send my first email marketing campaign and it was super easy using this platform!! Thank you to the awesome phone rep from shopify who suggested to download it!

iSlay Collection LLC
United States
7 months using the app
January 20, 2022

Easy to use and simple. I love simple as a new business owner its really important. I appreciate also that everything is spelled out easily and all steps are put there so you know what is next and hot to get there.

Lit Laundry
United States
7 months using the app
September 15, 2020

This is the most easy and convenient marketing app to use! It's honestly worth every penny. I recommend Klaviyo to all of my friends who own businesses!

Complexn
United States
7 months using the app
April 13, 2020

Great App, tested it 1-2 hours and it seems to be effective. I need to write 100 characters, so that i am finishing this sentence now.

eudena
Germany
7 months using the app