Reviews (2,956)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

May 23, 2020

Looks good, could be useful if you maid a video tutorial, but all is good, it seems handy and the templates are looking sharp

Gadget For Ever
Morocco
4 months using the app
November 13, 2019

Great app. Simple to use and perfect for email marketing. Would definitely recommend to others to use for their marketing campaigns.

We Went Green
United States
4 months using the app
December 30, 2015

I am struggling to get any sort of help or responses from customer service. They are unwilling to help me resolve issues that I thought would be very easy. I am very disappointed and am looking for an app that wants to help their customers.

Foxwill Inc
United States
Almost 5 years using the app
July 12, 2023

I use klaviyo for all my stores and it really works very well, Easy to use and its free, recommended

Eurekaflair
New Zealand
4 months using the app
Klaviyo replied July 13, 2023

Great to hear and thanks for the review!

June 17, 2020

We used to use other email marketing apps but Klaviyo is the best we found so far. Even though the pricing is a little steep, it's great support team and automation, tracking and smart sending functions definitely make up for it.

Aldha
Singapore
4 months using the app
February 8, 2019

So far so good! I was looking for a more intensive yet easy to use email marketing system for awhile and I'm loving everything about Klaviyo. If you're on the fence, I'd definitely recommend giving them a try!

Shinkah Beauty
United States
3 months using the app
October 4, 2019

I pay over $900 / month and they don't even have phone support. Constant glitches delay product launches.

Samples From Mars
United States
Over 4 years using the app
July 3, 2021

I'm a small start-up and the free version of Klaviyo really helps me to provide professional looking emails and tools while I'm in the building phase. Totally recommend!

GlamGameBeauty.com
United States
3 months using the app
March 9, 2016

This is absolutely the best tool for my store. I am a very small start-up retail e-commerce and this helped me get my email marketing and customer service process in order. It is very easy to use and my customers love the templates. I love the fact that price for use grows with your business. Great way to retain customers. Keep up the good work.

A Whiff Of This
United States
3 months using the app
January 9, 2019

Its a great App for E-Mail Marketing and the customer support is just amazing. I've got an answer to my Problem in under 1 minute.

Xin-Roller
Canada
3 months using the app