Reviews (2,788)

Overall rating
4.6
Counts per rating level
  • 79% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and automation, noting its seamless integration with Shopify which enhances data synchronization and marketing personalization. They appreciate the intuitive setup for customizable flows, email personalization, segmentation, and detailed analytics. The feature allowing the cloning of campaigns and templates across multiple stores is highlighted as particularly beneficial for businesses with multiple Shopify stores. Positive experiences with the responsive and knowledgeable customer support team are frequently mentioned, along with the user-friendly interface and helpful training resources, making it accessible for merchants of varying technical skills.

July 23, 2024

Superbe produit a recommander pour tout E-commercant qui se respecte

CAP OCEAN BIEN-ETRE
France
5 months using the app
June 21, 2024

Nice app!

Red Rickshaw
United Kingdom
Over 4 years using the app
August 16, 2024

User friendly and easy setup. Received guidance with a devoted team member has allowed for a seamless integration. Highly recommended.

LaviLash Wholesale
Australia
2 months using the app
August 28, 2024

Excellent support so far in our journey!

Green Meadows Beef
New Zealand
About 1 month using the app
July 2, 2024

Love the upgrades!

Daring Beauty
United States
Over 1 year using the app
Edited July 29, 2024

Their form stopped to shop up without notice as I experience unmatching data analytics between how many customer left an empty cart and then indeed a form should be shown up.
On top, I understand perfectly provide a payment tier for fast support but eliminate it as a way to resolve something that seems due to their feature not working, I think isn't the best experience.

That's why I am proving 1 star.
P.S the answer litterly show the Klaviyo did not understand that they do have a bug into cart detecting form as it is not shown at all to people thus let me loose many many people to signup.

ArgusCollar
Estonia
4 months using the app
Klaviyo replied July 29, 2024

Hello,

We recommend going through our community pages to help with the issue you are experiencing. https://community.klaviyo.com/

As well as going through our help center. https://help.klaviyo.com/hc/en-us/search?query=Sign-up+forms

and

https://help.klaviyo.com/hc/en-us/search?query=cart

July 24, 2024

New to this and its a great, easy app to use!

Piu Piu Bags
United States
5 months using the app
June 24, 2024

Technical support is excellent and timely.

Gluteboost
United States
Over 3 years using the app
August 13, 2024

easy once u set everything up

Essentrikk
United States
About 2 months using the app
October 1, 2024

Klaviyo is such a buggy horrible integration that I'm going to try and get my client to change. I have a sign up form teaser on my client's shopify store that is not part of any sign up form. I've literally turned off every sign up form, every flow, and even disabled Klaviyo from Shopify, and still this Klaviyo teaser is the site. I've contacted support and got the typical copy and paste, go to sign up forms to delete your teaser but there is no live sign up forms, there is no sign up forms that use this teaser, it doesn't exist. Either it was deleted previously and the code still continues to be on the site without any way of removing it and Klaviyo doesn't want to help to fix their broken buggy product.

Good Apple Sportswear
Australia
26 days using the app