Reviews (2,916)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its transformative impact on email marketing, notably enhancing customer engagement and increasing sales. It integrates seamlessly with Shopify, offering features like email automation, customizable flows, and advanced segmentation for personalized marketing strategies. Merchants also commend the variety of templates and intuitive setup process. The customer support is praised for its responsiveness and effectiveness, making it a valuable asset for business growth.

September 1, 2024

Its just the best app for email marketing

Eyespotter
United States
2 months using the app
July 10, 2024

We love Klaviyo. Easily the best platform we have worked with to integrate with Shopify.

Eir Women
Australia
About 2 years using the app
Klaviyo replied July 12, 2024

Thank you so much, and we couldn't agree more.

July 10, 2024

Klaviyo makes it so helpful to create a fun and creative email to announce new products!

C&B Collections
United States
Over 4 years using the app
October 22, 2024

Savannah H. provides over the top service and really knows her segments. Pleasure to work with.

KitchenNiche.ca
Canada
About 2 months using the app
Klaviyo replied October 24, 2024

Thank you so much for this 5 star review. We will make sure Savannah hear this. If you have any more questions or need any assistance you know where to find us.

September 27, 2024

4 days of working to set up a simple landing page with an email capture form and an automated redirect after submission. Experience so far:
- form editor is terrible
- forms are not responsive across desktop to mobile (and editing for two platforms in the editor is a not usable)
- limited logic capabilities moving through form submission flow
- forms not saving consistently (it has been random for the past several hours)
- forms not saving to designated lists
- backend and admin is really unsophisticated and illogical
- support (email, free plan) is slow, typically get the ticket closed type of support. In fact, in the past 36 hours, I have twice waited 12+ hours for a response and when the responses finally came I was called Nick and Kate (neither are my name) and the answers were not for me. I had to submit a second ticket to get a response to my first one.

I could go one. There is a reason why over 10% of these ratings are 1 star

So frustrating because I am now looking for a new solution to what should have been an easy requirement to solve

SOL & SUMO
Portugal
3 days using the app
Edited October 20, 2024

good service and very nice app

Moxix
Netherlands
3 months using the app
October 9, 2024

Danielle M was fantastic at helping today with a few questions I had about our flows.The customer support team is absolutely wonderful—they go above and beyond to help with everything I need. Highly recommended!

Olivia Bennett
Romania
5 days using the app
July 11, 2024

more advanced than flodesk. you can achieve the flodesk look if you know design or have a designer

Christine Pan
Australia
Over 3 years using the app
Klaviyo replied July 12, 2024

Hey Christine, thank you so much for this great review.

October 2, 2024

Super facile d'utilisation et support très présent

Mium Lab
France
Over 4 years using the app
October 16, 2024

Helps with customer gain and easy to use.

Prettii
United States
About 2 months using the app