Reviews (2,963)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

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Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

October 4, 2019

I pay over $900 / month and they don't even have phone support. Constant glitches delay product launches.

Samples From Mars
United States
Over 4 years using the app
July 3, 2021

I'm a small start-up and the free version of Klaviyo really helps me to provide professional looking emails and tools while I'm in the building phase. Totally recommend!

GlamGameBeauty.com
United States
3 months using the app
March 9, 2016

This is absolutely the best tool for my store. I am a very small start-up retail e-commerce and this helped me get my email marketing and customer service process in order. It is very easy to use and my customers love the templates. I love the fact that price for use grows with your business. Great way to retain customers. Keep up the good work.

A Whiff Of This
United States
3 months using the app
January 9, 2019

Its a great App for E-Mail Marketing and the customer support is just amazing. I've got an answer to my Problem in under 1 minute.

Xin-Roller
Canada
3 months using the app
March 2, 2019

This app is very easy to use and it's great so far, just waiting for response per my first campaign. Great Job!

ToddyBee
United States
3 months using the app
October 26, 2023

New to Klaviyo, and so far it's looking great. The support team is top-notch. A big thanks to Karissa, kindly resolved my flow issue in no time.

Colossus
United States
3 months using the app
Edited February 19, 2020

I have used Klaviyo since August of 2019 on Big Commerce, then moved to Shopify Feb 2020 and I did have to reset all the flows and anything that was attached to old account at BC but everything works much smoother here in my new home at Shopify. Thank you Klaviyo for making it easy to use your software/App from Abandoned Cart flows to Campaign Templates.

Coastal Gifts Inc.
United States
3 months using the app
June 28, 2022

I love this platform! Compared to other email and SMS platforms, Klayvio has the best features and is very easy to use.

Ferne Boutique
United States
3 months using the app
August 29, 2023

Klayvio has been our go-to email provider for years! The interface isn't the fastest, but the analytics and ease of use is incredible.

House of Devam
United States
3 months using the app
Klaviyo replied August 31, 2023

Thanks for the review and working with Klaviyo!

January 10, 2023

Great integration with Shopify. User-friendly email/flows builder. Fair pricing. There is always room for improvement on the analytical side: like better integration with Facebook, and Google Ads, so we can see how the customers were acquired, but even without it, Klaviyo is good enough.

Clinical Research Dental
Canada
3 months using the app