Reviews (2,954)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

July 31, 2023

I am new to Klaviyo, and everything has been working great. However, this review is mainly for an issue I had recently that made me cry (Nothing from the Klaviyo side), so I contacted support. This was my first time interacting with their customer support, and it was a great experience. Not only was the issue resolved right away, they went out of their way to help me fix the issue, created the segment that was key in resolving the issue, and held my hands through the process, as I was so overwhelmed with what was happening. I left the chat session smiling again and was grateful to have gotten the help I needed. Thank you so much for that.

PottyPillow
United States
6 months using the app
Klaviyo replied August 1, 2023

We're so happy to hear this! Thanks for the review and for choosing Klaviyo!

February 18, 2020

Klaviyo has brought more money to our company and it's really a game-changer.

At the beginning, we didn't want to use Klaviyo, but now we are pretty sure that was a good decision

Thank you for all.

BABYZOON
Portugal
6 months using the app
May 3, 2019

I have been using Klaviyo for a while now and till now I have no complaints at all. It is really simple to use. 5* for the app

NepaliDropshipper
Spain
6 months using the app
March 29, 2019

Loving this app so far. Great for making your emails look more professional and put together. Is also way more time efficient than sending separate emails.

bossgirlfix
United States
6 months using the app
December 10, 2020

Cool! Many templates and flows that are pre-set, so I can use it immediately. And drag and drop is easy

Watch Empires
Malaysia
6 months using the app
April 30, 2019

Powerful and simple to use. The editor is great and you feel free to design whatever you want. The campaign process is also well designed.
Congrats Klaviyo!

w3ecommerce
Canada
6 months using the app
December 14, 2023

If you don't value your time and don't consider what tomorrow will bring, then this is the best app to start with and see if it works out for you. I began to believe many YouTubers praising this app, but I can confirm that it is completely overrated and a waste of time. After spending hours setting up Klaviyo and enjoying all the features, its number one problem is the delayed email sending. Imagine, after investing hours and sessions in Klaviyo, it fails because of the main issue - sending emails. Go ahead if you really want to play Russian roulette.

Best of Heaven's
Germany
6 months using the app
February 25, 2021

Excelente aplicación, mi tienda online marco un antes y después al usar Klaviyo 100% recomendado para todos

Perrunos Felices
Chile
6 months using the app
November 6, 2023

Great service, Great App, Just Great OVerall

CutSceneSleep
United States
6 months using the app
Edited November 24, 2019

Takes a while to get my head around how everything works...
Still got stuff to figure out
But overall a very nice platform, quite useful for email sequence and abandoned cart email.

DVI Personalization
Australia
6 months using the app