Reviews (2,963)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

Edited December 7, 2021

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eshoponlineusa
United States
3 months using the app
September 28, 2023

Very robust integration and powerful app.
Contacted the support live chat twice already and they always found the answer to my issues very quickly, great team and a great product.

Zoaje
Australia
3 months using the app
Klaviyo replied September 29, 2023

Thanks for the review!!

January 21, 2019

Great app couldn't do without it tbh. would highly recommend it, Rich in features and low on price

Original Oak UK
United Kingdom
3 months using the app
July 16, 2015

Great app! Easy to use. Awesome customer service!

Alexandreanissa
United States
3 months using the app
May 30, 2020

thanks to this app are really helpful and I'm enjoying using it every day on my business thanks Klaviyo.

alovelydeal
United Kingdom
3 months using the app
November 19, 2020

The templates are helpful. The videos are very helpful and the guides are user friendly. I switched over from another platform and am very glad I did.

CP Designs Unlimited, LLC
United States
3 months using the app
May 24, 2019

Best app ever to email marketing! It has a lot of functionalities that make the work very easy and the UX flawless.

Reggaeton Store
United States
3 months using the app
March 20, 2022

Really good app overall! A bit expensive but you'll make a profit quickly. We are happy that there was a free option at the beginning.

Design KontroL
United States
3 months using the app
February 24, 2019

So after paying $470 USD a month for two years, I made an error and accidentally set it to remove all customers who opened their emails zero times in the last 180 days.

It actually removed all customers who opened more than zero emails in the last 180 days. So, I contacted customer support for a backup or restore to find out there isn't one.

I had backed up our list before removing BUT all the data analytics are gone, so there was no way to sync people back into their proper flows.

What kind of tool doesn't have a backup to the previous day? I get that I made the error, but this is simply crazy.

Also they really need to improve the build features of the emails. It is 2019 now, not 2014.

Nutracelle
Canada
Over 3 years using the app
November 20, 2019

Klaviyo is an awesome app that every online business SHOULD have. I t is a great automation tool to grow your business through marketing.
I love it.
Thank you Klaviyo for being there.

E-Global Shop
Morocco
3 months using the app