Reviews (2,954)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

Edited January 12, 2019

I am happy to have found this application, because I am looking for one to send my marketing emails, I received the guide by email for the installation on the shop, very easy to use, everything is automated, it is very powerful and fast for marketing emails and I highly recommend. I give 5 stars because klaviyo do a clean job!

COSMETICS BEAUTY STORE
France
6 months using the app
Edited September 2, 2019

I resisted installing of this app because I wanted to find less expensive options for sending emails and such. I spent hours, weeks, looking for a way to get popups, emails and the right integration within Shopify and, for it all to work seamlessly together. It was exhausting. Finally, I "bit the bullet" and installed Klaviyo. I love it! It can be a bit tricky to learn at first but, once you're over the first hurdles, it just works. Thanks Klaviyo

LifeSpirit | Sidi Life Products
United States
6 months using the app
June 25, 2020

The best email marketing app, I recommend it 100% and I believe Klaviyo's quality is above other apps like MailChimp or MailerLite

Plan Toys México
Mexico
6 months using the app
October 31, 2023

I've used this app for a long time with my shop but suddenly my products stopped showing in my emails. When I reached out to customer support I was informed that in order to receive support I had to upgrade my plan. I refuse to support a company/app/business that refuses to provide free customer service. Quickly deleted this app from my account and will not be reinstalling.

Sensory Kids Paths
United States
5 months using the app
March 15, 2019

I wasted four days on this platform, it was difficult to use, it was messy, the set mail have set can't sent, and can't sync my shopify data, it was very bad.I give up!

efgmall
China
6 months using the app
March 27, 2018

No feedback system explains why this software is so faulty.

- In the setup it asks you for the color you want your buttons, you choose it but in the emails it has a different color and you cannot change it.

- There is no simple way to add the customers name.

- There is no simple way to email old customers.

- It is buggy, some buttons dont do anything.

- Sometimes some changes save and sometimes they dont.

- Klaviyo branding in the bottom, why?

Rocketsavings
United States
5 months using the app
December 13, 2021

So far so good! Klaviyo has been super easy to learn and create flows. I love how much you can get done in just this one app! I just launched my first campaign and it was very painless!The only thing I wish is that we could get customer support on the free plan because I have questions on the paid plans with no one to ask them to. Overall, if you're new to marketing and creating flows, this is the app for you. Klaviyo lays it all out for your success.

Esteem Affirmations
United States
5 months using the app
June 22, 2020

I do not know why they have to keep it so hard to cancel the subscription. I've been trying to cancel the subscription for a month and I am still going to be charged for the next month. Stay away from this app.

CINEGRADING
United States
5 months using the app
September 12, 2020

This app really makes it easy to email my customers, create lists, and running a new revenue stream.

Your Gym Now
United States
5 months using the app
November 22, 2019

Great for email marketing campaigns. User face is a lot nicer and easier than mailchimp and the support team are truly amazing and super responsive to all my technical questions! Highly recommend

Grace Chou Jewellery
United Kingdom
5 months using the app