Reviews (2,966)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

Edited December 13, 2018

What more is there to say...this app is great and there's so many resources to help you get up and running. Totally recommend starting with their onboarding video and checklist.

DRW & Co.
United States
3 months using the app
April 7, 2017

Best Email Autoresponder for Ecomm. Period. Stop searching and sign up.

Strictly Viral
United States
3 months using the app
October 17, 2016

Wow! Handles so much and looks amazing.

Riviv
United States
3 months using the app
September 12, 2018

I'v used this app from the start of my shopify store (www.smarttechexpress.com) and it dose everything i wanted and needed and did more than I expected. I would defiantly recommend to any one. Also check out our store and sign up to our email list and follow to see how well it works, and buy some too while your at it we have great products. It really helps to drive traffic back to the store when we do discount emails. if you would like to visit our store to see how well it works or to buy new trending electronics go to www.smarttechexpress.com. Happy Shopping.

Smart Tech Express
United States
3 months using the app
April 10, 2019

I'm so glad I found Klaviyo! Really easy to use, help guides are available online and customer service is only an email away. Highly recommended for small businesses

Blue Brew Tea
Hong Kong SAR
3 months using the app
June 7, 2021

Great app with many cool features. Even as a free user, I am able to take advantage of all the features available!

Doggie Puller
Spain
3 months using the app
June 15, 2020

i currently use the app on free mode, it has everything i could possibly need. I send automated campaigns.

Kollectionz
Egypt
3 months using the app
November 10, 2023

We used to love Klaviyo but like all techs these days phone support is obsolete and live chats are being abandoned during critical times. Chatbot assistance sends you into a frustrating loop of never-ending bot questions/answers. Complicated issues cannot be communicated and emails go unanswered. Chat is supposed to be live 9-5 EST but no one is ever available and you're told to just email. Will be looking to switch as the service is no longer top notch. Klaviyo always stood out on top, now they are on the bottom. Cost vs value is just not there.

Ativo Skincare Inc
Canada
Over 3 years using the app
May 25, 2020

Buena aplicación! la uso mucho y es muy efectiva. la inetrfaz es muy intuitiva y facil de usas. recomendada

wandapro
Spain
3 months using the app
Edited October 21, 2018

So far so good! I hear of these guys from a podcast which is also 5 star for all you shop owners, "e-Commerce Uncensored". I love the segments and flows you can create with these guys. MailChimp doesn't even compare to the possibilities here on Klaviyo. Support is quick, like within a day which is freakin' awesome and their design editor is easy to use. A+

The LC POP Shop
United States
3 months using the app