Klaviyo: Email Marketing & SMS

Horrible Support! I had to send an order confirmation to my clients and it took almost 5-6 hours to upload the lists. After all that hassle when i hit send, this useless app says account disabled and they'll have to verify before ic ould send email. what a waste of freakin time! please use the BCC feature in your Gmail. That does a lot more than this useless piece of ....! Worst part is they take forever to respond to support requests!!

So far its been a terrible experience. The setup process is far from 'easy or automated' we have lost about 40,000 subscribers during the setup due to an error message that opt out subscribers. In the setup process is mainly a sales person taking payment and then leaving links for you to read how to do the setup yourself which is far from being easy.
We had 40,000 subscribers opting out from an error from Klaviyo which Shopify experts confirmed its on their end but instead of trying to help all the technical experts done is trying to find more reasons why its not their fault. The system has loads of options, but requires to read lots of articles and links which is very hard to do while running a business. The support has an average waiting time of 20-30 minutes (even for urgent stuff). The dedicated person helping Is mainly for 2-3 calls during the first month of the setup which is crazy as there is so much more required. Anyway, far from what's advertised and not really the market premium service provider (but it is the most expansive one).

Superb application. Like everything, there is quite a bit of a learning curve. They could do with an introductory video that explains SIMPLE things that ARE STRONGLY RECOMMENDED.

FAQ on common errors or questions would be greatly appreciated. They launch into complicated stuff far too early without covering the bare essentials.

I think novices would have some difficulties, but this is a superb application with great benefits.

Love this app! Costly but its worth it! I love the numerous features and convenience. You don't have to be a professional or have a degree to understand the functions of this app, which I love! anyone can make their marketing professional with Klaviyo!

So far so good, Klaviyo makes life easier and I love the templates! Its so easy to use, even for a dropshipper beginner!

Easy to use; I got about 25% opening and a 6.25% clickthrough rate off of 200 emails or so.

Handsdown the best ecommerce app on shopify. It makes segmenting customers based on all shopify data easy. Very customizable. Ed and the team offer great support too! Highly recommended to improve customer experience and email marketing ROI. 5 stars

Great Customer Service

The best mailing app i've used

Lots of advanced customization for a small price. You can also use this app to create 'back in stock' buttons and alerts and NO extra cost. You need a little coding skill or they can help you.

Compared to what Constant Contact gives you, this is way better.

Some technical difficulties but overall a great app and no issues that would prevent you from sending a basic email right away.