Reviews (2,951)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

April 30, 2019

Powerful and simple to use. The editor is great and you feel free to design whatever you want. The campaign process is also well designed.
Congrats Klaviyo!

w3ecommerce
Canada
6 months using the app
February 25, 2021

Excelente aplicación, mi tienda online marco un antes y después al usar Klaviyo 100% recomendado para todos

Perrunos Felices
Chile
6 months using the app
November 6, 2023

Great service, Great App, Just Great OVerall

CutSceneSleep
United States
6 months using the app
Edited November 24, 2019

Takes a while to get my head around how everything works...
Still got stuff to figure out
But overall a very nice platform, quite useful for email sequence and abandoned cart email.

DVI Personalization
Australia
6 months using the app
December 23, 2018

I am very happy with this app still learning my way,support very quick to respond to my queries so far very good.I look forward to really seeing the benefits in time and use more of the amazing facilities. Thank you Klaviyo

Gadget Dorks
United Kingdom
6 months using the app
October 4, 2021

SUPER SIMPLE. NO COMPLAINTS. I would however like to know how to have email subscribers from privy automatically added into my Klayvio list as opposed to having to manually add.

Rise Above All
United States
6 months using the app
Klaviyo replied October 21, 2021

Hi Malakhi, we're excited to hear that you've found the platform so simple — that's our goal! I'm going to have a team member send you directions for syncing your Privy contacts with Klaviyo automatically. If you'd like any other guidance to simplify your workflow, feel free to reply directly to that email.

Edited March 13, 2019

This app is absolutely terrible. Use an alternative.
I was drawn to this because of the free trial, but now after many hours of pulling out my hair I am deleting the app. The layout is completely ridiculous and un-intuitive. And that's not the worst part...
I signed up to my own website with my email address as a test, and it sent me draft versions of emails which I did not want it to send! If you use this app, they will spam your customers with unwanted emails. There is a "flows" option where you can design the emails that are sent and choose when they are sent.
The email from my email flow WAS NOT sent to me, and instead I got a "confirm you would like to subscribe.... enter text here etc" which I DO NOT want my customers to receive. It honestly baffles me what could have possibly been going through the minds of the idiots who designed this app. I would very much like to meet them in person one day to ask what on earth they were thinking.

Long story short DO NOT USE THIS APP

Finest Survival
Isle of Man
6 months using the app
April 25, 2019

I loved it! Perfect tool for email marketing. Good automation and easy to config. Who its starting can use it for free.

Querida Infância
Brazil
6 months using the app
December 6, 2018

This app is awesome! It combines so many other apps into one, while still being consumer friendly. Will definitely be recommending this to everyone.

My Moon Luna
United States
6 months using the app
April 12, 2021

Maravilhoso estou amando, muito útil e fácil de mexer, vale super apena, estou muito satisfeita!!!!!

lojavirtualhenri
Brazil
6 months using the app