Reviews (2,954)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

June 20, 2020

Emails are totally not automated. Abandon cart - add to cart event trigger is not working at all. Same for viewed products event.

LIVNIQ™
Singapore
6 months using the app
August 24, 2020

So much better than MailChimp.
More professional for e-commerce stores and works perfectly with Shopify.
Plus a much faster and friendly support team.

On The Rugs
Denmark
6 months using the app
August 7, 2022

I Like it! Perfect to start with as its free till 250 emails. Quick customer support/ fast response time. Only thing is SMS plan is not included in free but that's understandable.

mobgr
United Kingdom
6 months using the app
June 18, 2023

No customer support unless you pay for an upgraded plan. The Popup form has multiple bugs including: placeholder text not showing and the popup closes when a user scrolls on mobile.

Its Trendi
United States
3 months using the app
Klaviyo replied July 5, 2023

Thanks for your feedback and sorry to hear that you are having trouble with your pop up forms. You may want to search for answers in our community within the discussions on pop ups.

https://community.klaviyo.com/search?q=pop%20up&tags%5B0%5D=signup%20forms

November 19, 2014

Great app. Had a little trouble getting everything set up (my fault) but Kate was amazing and walked me through everything. HUGE improvement to our emails! Highly recommend this app.

Gibout Toys
United States
6 months using the app
July 5, 2018

Nice program... Seems to work pretty well. So far so good.

Animal Keendom
United States
6 months using the app
May 31, 2016

Its awesome. and free is enough for us :-)

Laban1
Norway
6 months using the app
Edited August 5, 2019

We're new to using this app, but so far we're pleased with it's ease of use and integration.
We merged from Mail chimp via shopify, which we actually had difficulties with, so have found this app much easier to navigate.
We haven't started much work with flows yet, but all looks easy enough..and offers good functionality.
The drag and drop template options are great, and was quick to get a good looking newsletter completed and sent.
So far, so good..especially considering we're on the freebie plan.

Gluten Free Wholesalers Australia
Australia
6 months using the app
September 20, 2019

Klaviyo is a brilliant email tool. The setup and integration couldn't be easier. For anyone serious about ecommerce

BONXA
United States
6 months using the app
March 3, 2020

It is quite convenient to manage your Shopify store email workflow. I personally appreciate the templates

Art-Factory
South Korea
6 months using the app