Reviews (2,951)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.
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Great email solution for those trying to boost conversions with automatic marketing, cart re targeting and all types of automatic flows. The ONLY DOWNSIDE to this email marketing app is that it is VERY expensive compared to just about every other option out there. It does offer some unique features, but none that should really bump the price up this high and it's the only reason I am giving it 4 stars.
It's about triple the price of mailchimp depending on how many emails you send out and how many contacts you have.
I was a bit apprehensive about using Klaviyo after reading some of the 1-star reviews. After looking around, I figured I'd give them a try anyway, so far so good. My advice is to attend the webinars it'll help with an understanding of the platform.
Amazing App. The support people are extremely helpful. don't need to be a big time store to get someone on the other side to help you. They are amazing. Need to get this App
Once I figured it out it was great! Thanks! Awesome templates and content. Can't wait to see the email sent. Stay tuned
I've only used the free basic features such as making your Shopify emails look better and sending two recovery emails thru them instead of Shopify. It's worked great so far! Recommend it to everyone! Especially since it's free ;) have nothing to loose!
Everything works great at the moment.. I have two flows and a campaing going on.. Great job to the klaviyo team
Very good app. I am always amazed at how well I can segment our lists. It's super hi tech and yet really easy to use. Really impressive and a total game changer!
The only reason I gave them 4 stars is because of their customer support. It's pretty slow. They will always get back to you, but it can take a while. I wish they had phone support or at least faster email support. You guys need to work on this!
Natalie helped review my "customer import list" within minutes on a Saturday! My account was good!!!
Klaviyo is the perfect solution for Shopify websites that need to take direct marketing and customer experience to the next level. Great support to walk you through any issues. I've used 3 other solutions in the past, and I highly recommend Klaviyo.
I joined up with Klaviyo a year go.
Still no live chat a year later which is just basic-level customer service for any online organisation and emailing and waiting for answers is painful.
It seems that none of the people signing up to my newsletter popup subscription box have been added to the Newsletter since 24 March 2020.
Julian mentioned 5 people had signed up between 20-24 May - however none of these dates correspond with signups to the newsletter and he and Brian have been unable to tell me who they are - or where their info is in the system - because I had the newsletter set to Australian-only visitors.
Not feeling especially happy right now with Klaviyo.