Overall rating
4.1
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this email marketing and SMS app for its seamless Shopify integration and user-friendly interface. They value its advanced features like segmentation, automated flows, and a visual email builder. The responsive and knowledgeable customer support is praised, and the app is credited for significantly boosting sales, with reports of up to 100x return on investment. Merchants also appreciate the insightful analytics tools and the app's commitment to continuous improvement and educational resources.

October 16, 2023

Simple integration and Outstanding Customer Service/Live Chat.

Dr. Doug's Balms
United States
Over 1 year using the app
August 29, 2023

I have been selling items online for over 20 years now. Klaviyo is by far the best in Email marketing. I have used them for about 5 years now :)

trickypete
United States
4 months using the app
Klaviyo replied August 30, 2023

Thanks for the great review and for using Klaviyo to grow!

September 28, 2023

Very robust integration and powerful app.
Contacted the support live chat twice already and they always found the answer to my issues very quickly, great team and a great product.

Zoaje
Australia
3 months using the app
Klaviyo replied September 29, 2023

Thanks for the review!!

August 2, 2023

I received fast and excellent help! Thank you so much. I really appreciate it.....................

Madly Wish
United States
Over 1 year using the app
Klaviyo replied August 3, 2023

We're happy to help! Thanks for the review!

September 13, 2023

Luca has been exceptionally helpful getting me to where i need to be.
The tool is straight forward...but i need some more custom functionality and he went above and beyond to get me the answers.

EleGift
United Kingdom
About 1 month using the app
Klaviyo replied September 14, 2023

Thanks for the review and for the shout out for Luca!

November 3, 2023

Great customer service!

Ilouity
Sweden
About 2 years using the app
November 7, 2023

The Klaviyo team has been great to work with. They've been supportive and responsive to the questions I've had setting up flows with detail instructions and screen shots.

sipeos (Non-Alcoholic Beverages)
United States
6 days using the app
November 20, 2023

Amazing support and Technologies.

Thanks to Mary, and Katalina :)

The Sumerli coffee
Israel
26 days using the app
November 14, 2023

Quick response to help resolve a problem.

We-Sell-Smells
United States
22 days using the app
August 27, 2023

I had been using Active Campaign for the last year and a half. Klavyio is so much better for our e-commerce store. Basically, it just does what it's supposed to do, easily, reliably and effectively.

Affordable Jewellery Supplies
New Zealand
26 days using the app
Klaviyo replied August 29, 2023

Great to hear that feedback, thanks! And thanks for switching to Klaviyo!