Reviews (3,091)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its email marketing capabilities, noting its effective personalized email flows and campaigns that boost customer targeting and sales. It features email automation, customizable flows, advanced segmentation, and detailed analytics. Its user-friendly interface and compatibility with various apps enhance marketing efforts. The customer support is also praised for being responsive and helpful.

September 20, 2024

absolutely incredible help!! I appreciate the patience and quick responses to get my issue resolved

Niyavii Design
United States
4 months using the app
Klaviyo replied September 25, 2024

Thank you for the wonderful review! We’re always here to assist if you need anything—don’t hesitate to reach out.

August 8, 2024

It covers absolutley everything e mail - As the owner & not a tech geek I can easily "hop" in & see what the team are building / actioning with ease

Savvy Touch
New Zealand
About 3 years using the app
September 17, 2024

Awesome tool !

BuyGrillDaddy.com
United States
About 4 years using the app
September 5, 2024

I am working with a really great ecomm group and they have templates that have been easy to import and work with.

WonderLight Jewelry
United States
About 2 months using the app
August 19, 2024

in sort of a nightmare situation now with adding our domain email and changing DNS records. all of our emails are landing in spam. Klaviyo said it was because we lost the confidence of the consumer... not true. this all happened in a week as we were trying to change our email.
support is zero help. we said we would need to switch email companies as being without our email marketing for weeks would seriously impair our business, they simply say... sorry to lose you. we literally spent 1-2K a month...switching to omnisend or finding another partner

Catherine's Boutique
United States
Over 2 years using the app
August 21, 2024

Awesome to work with! From integration through support, easy set up and use. Highly recommend.
illumino360.com

ILLUMINO360
United States
6 months using the app
December 7, 2024

Me encanta trabajar con Klaviyo. El email marketing simplifica mucho todo el proceso de ecommerce.

Energy Intentions, LLC
United States
About 2 months using the app
August 15, 2024

If you ever get hacked, do not expect the customer support to help you. I have been using Klaviyo since 2021. Recently my account was hacked and after numerous emails to customer support, I have not received any help, other than them telling me that my account is not associated with the email I'm trying to use for my login. DUH ! That's the whole problem. It was changed. I will now have to uninstall this app, lose thousands of my customers emails, which I built up for the last eight years, as well as tell my bank to block these people from taking money out of my account. Thanks a lot.

Lash Tribe
Australia
Over 2 years using the app
August 23, 2024

Klaviyo is amazing, the interface is easy to use, and the templates are more than helpful. All in all, a tool, ecommerce would be hard without.

Sanationell
United Kingdom
6 months using the app
November 8, 2024

Great tool!

Real Men Apparel Company
United States
10 months using the app