Reviews (3,157)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, enhancing marketing with effective email campaigns and automation flows. The platform is user-friendly, with robust customization tools and responsive support. It offers valuable analytics and training resources, improving sales and customer engagement through advanced segmentation and automation features like abandoned cart and welcome emails. It's also praised for its effectiveness in managing multi-store setups.

February 4, 2020

Very useful and powerful tool. It takes some time to learn all of the features but we are getting the hang of it!

Candace & Basil Furniture
Canada
4 months using the app
June 7, 2021

Pefect, good service and easy to use! Used it for free for a long time now, and its very nice to work with. Already generating cash!

Aztro - Produktene du bare må ha!
Norway
4 months using the app
July 13, 2018

Software is good, but support is mostly useless, sometime i wonder if they read the mail, you got to send 2-3 mails to get a tech to really answer your question and help you most of the time.

So : +software, ux , price
- If you aren't yourself a tech, be carefull, support is worst than you.

Cabaiashop
France
About 7 years using the app
December 23, 2021

I don't write a review that fast. In the last two years I've tried different ESP's.. and boy.. I wish I knew Klaviyo sooner. It would have safed me a lot of money and the experience/data you see it 10x when you compare it to other ESP's like Sendcloud, activecampaign, mailblue etc. Klaviyo is my go to, forever. The fact that they offer free 300 people is already amazing, because with these 300 people I could already pay for the subscription. So if you're in doubt, stop it. I've tried a lot and this is just the best. Haven't got the chance to speak to the support so I can't give advice on that. But the fact that I don't know is already a good sign ;)

Clouds
Netherlands
4 months using the app
May 23, 2020

Looks good, could be useful if you maid a video tutorial, but all is good, it seems handy and the templates are looking sharp

Gadget For Ever
Morocco
4 months using the app
November 13, 2019

Great app. Simple to use and perfect for email marketing. Would definitely recommend to others to use for their marketing campaigns.

We Went Green
United States
4 months using the app
July 12, 2023

I use klaviyo for all my stores and it really works very well, Easy to use and its free, recommended

Eurekaflair
New Zealand
4 months using the app
Klaviyo replied July 13, 2023

Great to hear and thanks for the review!

June 17, 2020

We used to use other email marketing apps but Klaviyo is the best we found so far. Even though the pricing is a little steep, it's great support team and automation, tracking and smart sending functions definitely make up for it.

Aldha
Singapore
4 months using the app
December 30, 2015

I am struggling to get any sort of help or responses from customer service. They are unwilling to help me resolve issues that I thought would be very easy. I am very disappointed and am looking for an app that wants to help their customers.

Foxwill Inc
United States
Almost 5 years using the app
February 8, 2019

So far so good! I was looking for a more intensive yet easy to use email marketing system for awhile and I'm loving everything about Klaviyo. If you're on the fence, I'd definitely recommend giving them a try!

Shinkah Beauty
United States
3 months using the app