Reviews (2,967)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

April 30, 2017

I am very surprised not a lot of Shopify users know about this email app - ITS THE BEST ONE WE'VE USED and we have used mailchimp, getresponse, infusionsoft and aweber - nothing comes close to klaviyo if your in the shopify ecommerce business - i hope to grow my business to new horizons with klaviyo

Duskyblues
United States
2 months using the app
November 30, 2019

I spent over 2 hours perfecting a campaign for the Black Friday weekend, ONLY to have my email cancelled and be notified that it will take 1 business day for my account to be reviewed by the compliance team. This means, by the time my account is no longer disabled, the black friday weekend will be over. This was my very first campaign I have ever done on my shop, but I definitely won't be recommending this app to any one else.

25 Letters
United States
Almost 3 years using the app
September 23, 2018

Très bon, intuitif, organisé et beaucoup de choix pour configurer ses campagnes, un indispensable pour une boutique.

maboutiquekool
France
2 months using the app
October 31, 2014

This is what i exactly need . 1 App that can take care of all of it .
Thanks
Nick

befit supplements
United States
2 months using the app
June 10, 2015

Every startup needs to effectively and efficiently automate its system to be successful. I never really expected this level of ease after trying several other email campaign managers. Klaviyo gives you campaign ideas, smooth automation, reliable service and great price rolled into one. My only draw back was when i called and i couldn't get someone right away, but they were able to easily resolve the problem when i emailed. So no harm done. If you want your e-commerce store to be successful, use Klaviyo.

GetBagUp
2 months using the app
October 15, 2021

Klaviyo helps me to get more customers and get more revenue from abandoned checkouts. It also allows me to reach my customers more easily and with a more professional look! Love the app!

ShopFindir
Germany
2 months using the app
December 2, 2020

Absolutely loving this app - so user friendly, great support and content to play with. What a pleasure and such fun!

Smells & things
South Africa
2 months using the app
November 5, 2023

I’m so glad I chose this app instead of the funny monkey! Oh my God talk about a complete marketing management system! Jesus! I’m sorry I don’t think there’s anything I mean ANY THING they forgot to add to this platform! It’s absolutely ridiculously perfect! It’s brilliant! And the tech support is out of this world! Extremely professional, knowledgeable, courteous and lightning fast! They make me want to have dozens of companies just so I can use their platform aaaalllll the time! Thank you Katherine, you’re a star!

The Urban Emporium
United States
2 months using the app
March 25, 2019

Klaviyo is awesome!!! I love it. Easy to use, easy to navigate. All in all it takes 2 seconds to upload lists, create campaigns. 10/10!!!!!!!!!

Dream Dribble, LLC.
United States
2 months using the app
Edited December 16, 2020

I have previously been a big fan of Klaviyo, but this year it has been impossible to get tickets solved. Most of the time there is no reply or a useless macro reply.

Alphadijk
Netherlands
Almost 3 years using the app