Reviews (3,156)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, enhancing marketing with effective email campaigns and automation flows. The platform is user-friendly, with robust customization tools and responsive support. It offers valuable analytics and training resources, improving sales and customer engagement through advanced segmentation and automation features like abandoned cart and welcome emails. It's also praised for its effectiveness in managing multi-store setups.

July 30, 2020

So far so good, app is amazing. It is very easy to use as well. Migrating from my previous provider was so easy. I cannot wait to use all the features on this app. They can make a little improvement on the newsletter by making desktop view same a mobile view.

IvyEkongFashion
United Kingdom
3 months using the app
September 30, 2017

Just installed and got this:

Your account is disabled. More information.
Your account is under review by our Compliance Team. We're sorry for the delay - to make sure all senders have a great experience, we periodically review active accounts. You should hear from us within one business day.

Neomarcus
Canada
About 4 years using the app
December 21, 2023

Klaviyo Customer Support is really knowledgeable, very helpful and prompt! I ran into major issues with my flows and dynamic tables. I was very fortunate to talk to Robyn who not only answered all my questions and fixed the issues. Robyn also assisted me in the testing process. In addition, Robyn explained how a lot of things worked and escalated my SMS verification submission to find out the root cause of rejection. Klaviyo is a great tool that has a a bit of a learning curve. I have no experience at this albeit being somewhat tech-savvy. Just nice to know that there is a dedicated support team available for advanced queries where resourcefulness is at the limit and the internet fails to provide a fix for issues.

Little Beez
Canada
3 months using the app
January 23, 2019

great product and help for starting shopify owners.Campains,get email adresses and a lot more,only with Klaviyo.

FixSuite
Spain
3 months using the app
April 22, 2020

THe best marketing app on the market. thanks

Nur Al Quran
Singapore
3 months using the app
November 21, 2018

I liked the app. It's a little more expensive than MailChimp, but it gives you much better control about your emails. If you not familiar with advanced email marketing you shouldn't use it. But if you want to be an email marketing guru and make from your subscribers a lof of $$$ Klaviyo the way you go!

Newverest
United States
3 months using the app
November 28, 2019

Great for email marketing, I use this for all of my drop shipping websites. I highly recommend using this app.

Organic Breast Enlargements
United Kingdom
3 months using the app
May 20, 2021

I have just started using this app and loving it so far. I installed this app to help me with the email portion of my business. I have been using basic Shopify email and wanted a more professional look. It took me a little bit to put it all together, but pleased so far. I am only using the email and pop up features right now with no problems. I am loving the automations in the welcome email section, and the many email templates to choose from. I may dive into more later on.

Courtney's Cat Shop
United States
3 months using the app
April 18, 2019

Double opt in on free plan means you will have no sign ups. And there is no way around it. If you have a 3rd party sign up form (like Privy) Klaviyo will still send a sign up confirmation request once the address is synced to the list.
I don't mind paying for a good service, but not to a company that messes me up in such a sneaky way. Will sing up for a paid plan elsewhere.

Lyna leggings
United States
About 4 years using the app
July 7, 2022

Its awesome. Has many features and templates one would need for their campaigns. Easy to use too....

Talia's Secret
Kenya
3 months using the app