Reviews (2,947)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.
Refine
-
By rating
Take me a bit of time to learn all the features in the app, but overall, Klaviyo is a great tool for email marketing, I was able to make Pop-up Forms and create Email Flows very easily as a beginner. Highly recommended!
Great to hear, thanks so much for the review!
This app is so easy to use and I can't believe I had difficulties with it in the beginning but after watching a few videos, I now get it. I love it now
We were having some issues with one of our sign-up forms. After some complaints, the customer service manager just reached out and we were able to resolve this matter. Thank you.
Hey! Sorry you've had trouble getting in touch with us. Our support team is reaching out directly with additional details. Looking forward to helping you get back on track!
AWFUL!!!! Absolutely horrific experience for 4 months now. Product Expert who calls himself Sakinah should be fired on the spot. Ive been charged automatically for 3 months incorrectly despite asking to be downgraded to a free plan. Nobody bothered to do that. Customer service is non existent and useless to say the least. There is no way to remove a credit card so the monthly payments will stop charging - Sakinah simply ignored the request to help. No calls/emails from management to resolve the issue. Have been promised refunds for months now in writing, to date 3 month on - this has not happened. Sakinah is rude and terrible to deal with as is the rest of the team. Still no solution to this and we have taken legal action.
This is a terrible app and company. I sent out emails as I just was reopening my store after being on hold because of the pandemic and they disabled my account and didn't give any clear specific reason as to how I violated their terms of service. mentioned ISP and spam when my company sells athleisure wear. Terrible. This just caused another disruption to my brand in trying to regain sells. No sympathy, no quality service as you can only speak via email. It's bad enough their app was difficult to use and once it took quite some time to figure it out now this.
One of the best email providers on the market. So easy to use and create emails and retargeting lists. Absolutely amazing work, thank you!!
I'm loving this app. It's easy to use and if you run into an issue there are a ton of articles and videos to help guide you. I love that I am able to track my site activity which helps me make more informed decisions for products, ads, newsletters etc. This app is a must-have.
I used this app to help me get my email campaign out and get more sales to my store. So far I like it and my first time using it. We'll see how it works out.
I use this app for all of my email marketing. I really enjoy its ease of use and powerful algorithms. I wish it was a bit cheaper but they do good work.
Very bad customer support. The decisions they make on marking emails as transactional or not are a complete lottery and support staff are unable or unwilling to explain the their decisions. They only provide copy and pasted answers that don’t help. A real shame as the product is otherwise good.