Reviews (2,946)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

June 19, 2019

I noticed that big brands use this program. Today made the first company and the account it was suspended for a safety check. Support resolved an issue in 10 minutes!

NewTree Apparel
Ukraine
About 2 months using the app
April 16, 2019

Terrible. Had a sign up form on my pre-launched website. When I tried to notify the ones who had signed up that the site was live Klaviyo disabled my account and didn't let me notify them.

I'll have to email everyone one by one. Terrible service.

Macade Golf
Sweden
Over 2 years using the app
April 12, 2020

This is Email app is so easy to use. You can use their design builder to create stunning email campaign templates.

Shieldfolio
United States
About 2 months using the app
August 10, 2020

Love Klaviyo! Easy to use and so so helpful for my business. Would definitely recommend to anyone and it's fantastic no matter your business size.

Vault Country Clothing
Australia
About 2 months using the app
November 14, 2023

Where to start... klaviyo has not been able to successfully cancel my subscription for over a year. They just continue to pull from my account. If you call them you wait on the phone foreverrrr only for the automated system to say they are having a hard time connecting to support then it hangs up on you. At one point I finally managed to get them on the phone after months!! At that point they told me the account was canceled. It still wasn't. So here I am being charged for what is seeming like the rest of my freaking life. They always say it is canceled and you'll receive a confirmation email but not until we are off the phone. It never comes so you have no proof of cancelation. This is just continuing. Total scam. There is a clear cut section showing how to cancel within the app. Except you have to confirm your email. It always says the email address is wrong although it is clearly showing your email address in the account setting. SCAM SCAM SCAM! And it never worked to begin with. Just the worst company.

Mirabella
United States
Over 2 years using the app
June 22, 2019

We switched to Klaviyo for Simone Walsh Jewellery after the Mailchimp break up with Shopify. We couldn't be happier so far. Customer support from Klaviyo has been excellent and we're especially pleased with how detailed we can get with segments and flows (automations) compared to Mailchimp, along with very easy Facebook audiences integration.

Simone Walsh Jewellery
Australia
About 2 months using the app
October 2, 2020

Lots of customizations, awesome customer support ;) So far best marketing app that I've ever found ;)

VILRITA
Lithuania
About 2 months using the app
August 9, 2021

We've recently migrated our large subscriber list from an another ESP over to Klaviyo to use with Shopify. Klaviyo have been super helpful and responsive throughout the whole process, and the migration has been pretty seamless. Live chat have been a great help advising on best practices and tips to improve our deliverability.

Faith In Nature
United Kingdom
About 2 months using the app
June 8, 2020

I just sent my first campaign email out and so far so good! This app seems to have all the functions a business would need for email marketing. I recommend it!

Elisamama
United States
About 2 months using the app
May 10, 2019

I too got this to replace MailChimp and its super easy to use and the templates are eye catching! Very glad i choose this app.

Radical Roots Seed Bomb Company
Canada
About 2 months using the app