Reviews (3,259)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, especially for beginners. They praise its easy-to-use email builder, comprehensive documentation, and seamless Shopify integration. Key features include smart automation, detailed analytics, and advanced segmentation, which help in crafting personalized campaigns. The support team is noted for its 24/7 availability and hands-on assistance, making it a valuable asset for driving sales and building customer ...

February 18, 2025

Klaviyo is our #1 tool for generating website sales. Their support team is great, the resources are helpful and their platform is easy to use. We couldn't run our website without it. Highly recommend!

Date Lady
United States
Almost 5 years using the app
Klaviyo replied February 20, 2025

We’re thrilled to hear you've had a positive experience with Klaviyo so far! Thanks for taking the time to share, and we’re always here if you need us.

January 22, 2025

Klaviyo has been exceptionally good for our company. We have increased sales exponentially while connecting with our customers on a personal level while expanding our customer base. The exponential growth adn future potential is unlimited. We are very happy.

The World's Greatest Rejuvenation
United States
Over 4 years using the app
Klaviyo replied January 24, 2025

We're so happy to hear that you're happy with Klaviyo - thank you for your 5 star review! :)

February 12, 2025

Email marketing has been the single best investment I have made in over 12 years of running my ecommerce business. Klaviyo facilitated this and today is consistently responsible for over 35% of total business revenue. That makes a big difference when your business turns over millions!

Restaurant Equipment Online
Australia
Almost 3 years using the app
Klaviyo replied February 14, 2025

We love hearing that you're seeing so much growth with Klaviyo! Thank you so much for your review!

December 17, 2024

The best email platform there is. Klayvio has been a copmlete game changer for our business. Highly recommend it.
The reviews aspect of Klayvio still nees a lot of work though, we tried that and didn't find it great value for money and lacking in a lot of areas that we needed. But the email side of it is amazing

Shoeq
United Arab Emirates
Almost 4 years using the app
Klaviyo replied January 7, 2025

Thank you so much for your loyal support!

January 14, 2025

We’ve been using Klaviyo for our business, GatorStrike Pickleball, and it has been an absolute game-changer! As the creators of premium pickleball paddles, we needed a platform that could help us connect with our growing community and showcase our products effectively. Klaviyo’s robust email marketing and automation tools have exceeded all expectations.

From seamless email campaigns to ...

GATORSTRIKE
United States
11 months using the app
Klaviyo replied January 16, 2025

Thank YOU for choosing us! So glad we can help you grow. We appreciate the review!

December 22, 2024

Great email platform and integrates really well with Shopify. They've got all you need to set you up for success in the email space! Great support if you are on Klaviyo enterprise plan.

Paula's Choice Singapore
Singapore
About 5 years using the app
Klaviyo replied January 7, 2025

Thank you for the 5-star review!

February 13, 2025

Great app!! Not only does what it says, but the support has been super helpful. As a new store I couldn’t afford to leap in deeply due to costs, and they were still very helpful in getting me set up at a level to grow my business. Def recommend.

AonCelticArt — explore books & artwork by Cari Buziak
Canada
12 months using the app
Klaviyo replied February 20, 2025

Thank you for your positive review! So happy to hear you've had a great experience so far.

December 11, 2024

Easy and with a lot of tutorials so you can figure out how most things work. Set up is easy with loads of templates or you can create your own.

My Pretty Babi
United States
Over 3 years using the app
Klaviyo replied January 7, 2025

Thank you so much for your support!

December 11, 2024

Klaviyo is an easy-to-use platform that is robust enough to grow with a business, and straightforward enough to get junior staff trained & ready to utilize advanced features/functionality in a hurry.

The amount of content provided in the Klaviyo knowledge center is excellent, and I especially appreciate the amount of content marketing the team does by way of publishing best-practices, benchmark, ...

Micro Kickboard
United States
Almost 2 years using the app
Klaviyo replied January 7, 2025

Thank you so much for your support!

November 28, 2024

Klaviyo has made sending promotional emails a breeze. Love how easy it is to add new emails through Shopify POS and through our website. Copying campaigns and blocks super easy too, saving time and optimizing our reach. Highly recommend!

Lunaroma Aromatic Apothecary
United States
About 4 years using the app