Klaviyo: Email Marketing & SMS , 1,986 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this email marketing and SMS app for its seamless Shopify integration and user-friendly interface. They value its advanced features like segmentation, automated flows, and a visual email builder. The responsive and knowledgeable customer support is praised, and the app is credited for significantly boosting sales, with reports of up to 100x return on investment. Merchants also appreciate the insightful analytics tools and the app's commitment to continuous improvement and educational resources.
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I don’t like it…I don’t like it…I don’t like it. Why on Earth is this company still using preferences pages from c. 1992. It’s 2021…time to make dem landing pages mobile responsive. Get with the time. Absolute rubbish (English accent). Absolute crap (Scottish accent).
The interface is a big confusing blob of whatever.
I can't set up anything without it not working. Finding help is so hard, it is not funny.
It is also not funny losing money because I can't set up emails properly in this stupid interface.
A waste of time.
The app migrated my Shopify customers, but it didn't allow me to add them to any list, which eventually means that I can not use them in a campaign. After adding manually the customers to a list, I spent an hour creating a campagin and as soon as I clicked SEND they blocked my account. Thank you.
Unresponsive customer service. and SUPER expensive app for small businesses. I'm not sure if it brings value
Hi Idan, we hear your frustration! I see your support ticket has been resolved as of today. If you still need further support, please reply to the ticket so we can get you back on track. I am excited for you to start seeing the value that Klaviyo brings to over 50k+ SMB brands annually!
Low quality support. Not online chat available. I wait 2 days for their answers, and they don't even answer asked question properly. If you need to solve your business issues quickly, like we all do, this app is not suitable for you.
Hello! For our free accounts, chat and email support are no longer available after your initial 60 days. We do offer a wonderful and active community for any future needs: https://community.klaviyo.com/
Bad Customer support - Buggy App - Wasted $200 on this - Zero revenue - No way to know how to set up the app
This is one of the worst apps so far I've tried in Shopify. Cost per month is high, to reach support is difficulty, their flows do not work as it should and to keep track of our flow we opted for bcc on each email; it worked on 1-flow only and the rest never worked. We reached out to customer support to get assistance and they never resolved the issue longer than 24-hours. It is not worth the money nor the setup time.
We had a very pushy sales rep who pressured us into installing the app within one week because only then they could provide help with setting up flows and so on. Once we installed the app he stopped replying to our messages and we never heard from klaviyo again. For support they expect you to wait in a chat for almost two hours, which is pretty crazy considering that they sell to entrepreneurs. All in all we had a pretty scammy and unprofessional experience so far. We did not expect this and are negatively surprised by the brand.
Total scam software! I paid $150 for it and I've been using it for less than half a month and they deactivated my account with no reasonable explanation! Emails are very difficult to reach them, they don't even want to fix the problem and refuse to refund me! Don't use it for anyone! Very disgusting, scammer, scammer, scammer!
Hi 鹏 欧阳, I'm so sorry to hear you are unable to continue with Klaviyo. In order to optimize deliverability for all of our customers, we remain cognizant of certain practices, content, and outreach that may impact our sending infrastructure. We review every active account for these and must disable accounts using these tactics in order to protect our sender reputation. I sincerely hope you are able to find a solution that is more suitable for your needs.
Horrible customer support. I wait 2 days for a reply from someone just for them not to give any help whatsoever.