Reviews (2,916)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its transformative impact on email marketing, notably enhancing customer engagement and increasing sales. It integrates seamlessly with Shopify, offering features like email automation, customizable flows, and advanced segmentation for personalized marketing strategies. Merchants also commend the variety of templates and intuitive setup process. The customer support is praised for its responsiveness and effectiveness, making it a valuable asset for business growth.

July 11, 2024

Klavijo has made integrating email marketing campaigns with my shopify store so easy.

Janet's Craft Corner
United States
5 months using the app
August 23, 2024

Excelente App de Email Marketing & SMS.
Bueno, Bonito, Barato

Amigos del Vino
Chile
10 months using the app
October 21, 2024

Very smart, easy to use, email marketing effect is very good

JoyConsole
China
8 days using the app
Klaviyo replied October 24, 2024

Thank you for this amazing review. We couldn't agree more.

September 17, 2024

Julia J was a great help and responded quickly and helped solve my issues

Chilworth Manor Vineyard
United Kingdom
About 1 month using the app
June 29, 2024

Love the ease and compatibility of Klayvio with my Shopify store. I've been able to run my email marketing as a solopreneur and understand the analytics. If I could change one thing it would be an easier way to sort through uploaded photos, and how do we delete old photos we no longer want in the library? Otherwise, loving what it's doing for my business.

Locks of Liz Haircare
United States
Over 2 years using the app
July 17, 2024

Far easier to use and better value than MailChimp. Highly recommend

Skin Kind Studio
Australia
5 months using the app
June 10, 2024

I have been using Klaviyo for about 2 years now and I can't express how much I have enjoyed using their platform. It's a super powerful tool that lets you customize your customer's journey and they have everything you could possibly need. There are so many automations you can build and their customer service is a 10/10, I love their chat support feature.

Venture Heat
United States
Almost 3 years using the app
August 6, 2024

We've used Klaviyo for the last 3 years for multiple Magento sites, but have just migrated one of those sites to Shopify. As expected from our experience with Klaviyo over the past 3 years, the process was silky smooth and when support was needed, it was fast and efficient.

Thanks for all your help with our migration

Juice Lubes
United Kingdom
2 days using the app
June 30, 2024

There billing is deplorable. You can't make changes to your account without being double billed. They don't do proration and then if you wait to change your plan at the end of your billing so you don't get double charged they will still charge you for the highest plan and tell you that they can't help you and you aren't owed a refund of the difference.

I call that theft. I downgraded to a $100 plan and entered my info to pay for that plan. Instead of it charging me for the new $100 plan I was charged $205. I reached out immediately to get the difference refunded. I was told that I paid the bill before I made the change which was 100% false because I updated the payment information after I made the plan change.

ohsopaper
United States
Over 4 years using the app
October 13, 2024

amazing app!

Blue Lily Healing
Australia
Over 3 years using the app