Reviews (2,947)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

April 3, 2020

I use klaviyo on both my stores and wouldn't use anything else. Has absolutely everything you need! Recommend to anyone using shopify.

H1 English
Ireland
About 1 month using the app
December 3, 2018

I found this app far easier to use than other email marketing apps! It makes sending emails alot quicker! thank you Klaviyo!

BK Boutique Pets
Australia
Almost 3 years using the app
November 2, 2022

I would recommend finding an alternative service. The billing is horrendous and service is sub-par to say the least. Save your money and find an alternative for emails or SMS.

ABC Underwear
United States
About 2 years using the app
Klaviyo replied November 3, 2022

Hi there! Sorry to hear your frustrations. We looked into your account and it sounds like you have a strategy session scheduled with your CSM - that's great! Would love to get you back on track and earning that amazing ROI we know is possible from email and SMS. Hope that strategy session helps clarify any billing or service related issues.

July 14, 2019

This is a very cool app, I like this app because it makes it easy for me to manage my email subscriber and recapture visitors and customer

Lady Aquarius
United States
About 1 month using the app
January 14, 2022

Terrible support. They do the bare minimum to help their users and will make you use one of their partner developers if something isn't working. Any other app would try to help you with a problem you are having with their app but not Klaviyo.

Amino Nutraceuticals
Australia
Over 3 years using the app
Klaviyo replied January 14, 2022

Thank you for sharing this. I'm having trouble finding your account, but would love to get a bit more information so we can improve our service. Can you please email us at feedback@klaviyo.com with your account name? I look forward to getting to the bottom of this with you!

November 25, 2019

This is by far the best email marketing app there is. It does so many things at once and it is the simplest app that I have used.

Lyse Collection
United States
About 1 month using the app
Edited June 23, 2019

This is so much better than the last program app we were using. Anyone thinking of switching to this app, you will not be disappointed. It so streamline, professional and easy to use. Our emails look so much better. As a business owner your time is the most valuable thing. This program helps you grow your business with very little study and learn time invested. We would highly recommend this app for any business. Thanks Klaviyo for making a great product that conveys professionalism!

HPSilver
United States
About 1 month using the app
July 16, 2021

This app is very difficult to use and no support what so ever. I am looking for a more user friendly one that can be more helpful.

World Scents and More
United States
Almost 2 years using the app
Klaviyo replied July 19, 2021

Hi! We'd love to hear more from you. Our team should be reaching out shortly to get further details on your experience.

July 25, 2020

What an easy and beautiful App to use, thanks guys for this App, There are no complicated setups or configurations, just click and follow the on screen instructions. Nice one.

Adores Cat
United States
About 1 month using the app
November 12, 2018

Un must mais qui demande de la patience pour le prendre en main car on peu vite se faire surprendre par des réglages qui ne sont pas activé!!! Je recommande.

IdeesFun
New Caledonia
Over 2 years using the app