Reviews (3,175)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, enhancing marketing with effective email campaigns and automation flows. The platform is user-friendly, with robust customization tools and responsive support. It offers valuable analytics and training resources, improving sales and customer engagement through advanced segmentation and automation features like abandoned cart and welcome emails. It's also praised for its effectiveness in managing multi-store setups.

April 28, 2023

I have been using this app for long and now I am not able to pay them, to upgrade my plan, we are losing important dates. Emailed them several times with no response.

Diamondrensu
India
Over 3 years using the app
September 4, 2021

Klaviyo has made my Returns on Ad Spend sooooooo much better! Plus it's so easy to use. I love the drag and drop functionality.

Cici Underwear
Australia
2 months using the app
May 27, 2022

So far really good, lots of email customization and campaign flow. I am using this in my blue-comma.com ecom site.

BlueComma
United States
2 months using the app
July 1, 2018

I was a firm Mailchimp customer.. Until I saw Ezra Firestone using Klavio.

Now, I wasn't looking for another email marketing program.

BUT

Seeing how well it auto-segments our Shopify customers, it does an amazing job at just "working".

Highly recommended, although I do still use mail chimp for signup forms, but then all mail chimp lists are auto uploaded to Klavio so i'm not missing out on anything.

Brainpower Nootropics
United Kingdom
2 months using the app
May 4, 2020

Great app. I absolutely love it and my campaign emails looks amazing! Will keep using this app for all my newsletter emails.

Laura Francesca's
United States
2 months using the app
December 27, 2020

I really hate most newsletter templates, but this has changed my perspective, excellent product that i cannot recommend enough !!

The Home & Garden Co
United Kingdom
2 months using the app
January 3, 2024

Terrible experience with Klaviyo. Not what they used to be. Customer Service took a month to get back to me! 1 MONTH. Can you believe that. They Charged me 3 times the monthly costs (supposedly someone activated this that is not anymore in the account) This should be something only the owner should be able to do! The one who pays the bills. Within hours of getting the charge FOR THE NEXT MONTH, I told them to reverse it. Klaviyo like the bad company they are now (looks like they have to show numbers because they are listed) they didnt care and responded back in a month, that there is nothing they can do.

1. First if you Bill in advance you should refund if someone gets back to you within hours.
2. Only the Account owner should have the power to increase 3x costs.
3. As a serious company you don't need 1 month to answer a customer.

If you can use another Email App. Do yourself a favor and don't use Klaviyo.

We will be definitely switching.

Eric Javits
United States
Over 3 years using the app
January 25, 2022

Good Morning. My company, SlipIns is 8 years old and we have been working diligently to increase our national and global awareness as well as increasing sales with the use of various promotional entities. We discovered Klaviyo quite by accident when a customer mentioned that we might try this company for our e-mail marketing and promotion. I was a bit skeptical because we had been using another source with limited success and expenditure of lots of time and energy. We decided to give Klaviyo a try and, much to my excitement, in less than 60 days our sales returns have been exceptional. We have just exceeded a 500% return on our investment using this system. We found setting up the system was easy and when we needed help their people were right there to help. We are not overly tech savvy people and the Klaviyo support people were ready to help us with all our questions and needs immediately which was a huge advantage that sets them apart from the other services. I have to say, if you're in need of help and results using e-mail marketing and promotion Klaviyo is a tremendous resource and we at SlipIns recommend them enthusiastically. They have been fabulous!

Slipins
United States
2 months using the app
March 23, 2021

This app is awesome. For any e-commerce store it's a must have. I love the flows you can utilize and the recommendations are awesome. Recommended

Incredible Socks
United States
2 months using the app
November 23, 2021

Very happy with this app, it helps me do everything. From cart abandonment to follow ups. Very simple to use.

Artificial Elegance
United Kingdom
2 months using the app