Klaviyo: Email Marketing & SMS

Honestly a bit complex at first but meanwhile… I LOVE IT!!!! Boosts my sales more than I expected. Very nice

complicated to use/set up and i couldnt easily get emails to send. also help/support desk does not reply to my requests for help. trying another app for better, easier use and greater support desk.

The App works fine, we just sent our first campagne. Easy to use, quick support. Would recommend it.

Thought it was good until the experience was bad.

I began using this app a while back, everything was going smooth, for the most part. I was able to make Sign-up Forms and create Email Flows.

The Worst Part. I went on to make a new Shopify store, integrate Klaviyo, created a new account, and made a couple of emails using their templates. All of a sudden, I get logged out, tried logging in, "Your account is inactive". Now, when this happens there is nothing you can do other than create a new account.

To contact support. In order to remotely talk to anyone on there, you need to buy their subscription ($20 minimum) before you can even bother to ask for help. Their "Live Support" isn't even real people, it's just some virtual robot that can't even help you other than recommend useless articles that are a complete waste of time. And then in addition, they take forever to email you back so God forbid you had something immediate you needed help with.

Overall, this company is a 0/10. If I could go below a 1 star, I definitely would, that's how terrible they are, honestly. It's already enough of a headache running a business and the last thing you want to have is a company that isn't willing to help unless you're a paying customer, nor take constructive criticism/ feedback on how they can improve. Look for a better company that is willing to help you when you need it, not leave you in the shadow.

Whoever's reading this, have a wonderful day, stay safe, and keep growing as a person!

So far, so good. It's easy to use. I transitioned over from Mail chimp and it was a breeze. Thank you

Best email marketing app i have ever met, I started using this app 2 week ago and i already have 45 purches.

Very happy with Klaviyo

Cada ves que realizo un cambio la pantalla queda en blanco, y es muy complicada de usar no hay buena documentacion.

This app is just awesome! I've been exploring alternatives to switch from another service, and I haven't seen other like this. So powerful in flows/automations, easy campaign building, plenty of templates, full of deep analytics, detailed but very clean CRM tool, and all at the same time, very accessible and simple to use.
And the customer service, fantastic! They have even called me few days after subscribing just to check how I was doing with the setup, and schedule me a personalized meeting to clear doubts and make the most of my new tool.
I would only love to see they could add some landing pages, and it would be juts perfect.

I just used it to send one campaign yet but I found it very easy and the email editor is nice and simple. Great app!

I've heard nothing but good things about this platform, however, after attempting to use their E-mail system for a month it's by far the WORST software and WORST customer service I have experienced in my life. Not to mention incredibly underhanded tactics by their development team to make it infuriatingly difficult to manage your customers/profiles in their system! They clearly do this so that it's hard to remove contacts ... because they charge you based on the number of subscribers you have. ie) No multiple select to remove profiles. Their profile page doesn't even auto-scroll to refresh more profiles!!! You have to manually search and click 3x into someone's profile to delete it, or create a segment which is also wonky with not enough options to delete (bots). Their customer service is ABYSMAL. If you get an e-mail back at all it may take days or weeks. Then to a detailed question you will receive a single line non-sensical answer. As soon as I can find ANY alternative I'm gone. WORST platform period.