Reviews (3,175)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, enhancing marketing with effective email campaigns and automation flows. The platform is user-friendly, with robust customization tools and responsive support. It offers valuable analytics and training resources, improving sales and customer engagement through advanced segmentation and automation features like abandoned cart and welcome emails. It's also praised for its effectiveness in managing multi-store setups.

October 14, 2019

So far i love it. it sends the emails just as I want them, and it is so easy to customize your emails. Reporting is great and user friendly. Definitely happy with the app

Lulu Beauty Market
United States
2 months using the app
February 15, 2018

Bought into Klaviyo and was initially impressed by the claim that we could use it for both our Shopfy store and Amazon FBA etc. It is great with the close integration to Shopify BUT...

Hugely disappointed to find after spending a small fortune redesigning all the emails and flows etc, that Klaviyo only support Amazon USA only. Apparently the rest of the Amazon universe is invisible and unimportant to Klaviyo...

We now have to spend more money in a separate service to support our Amazon UK channel - Not impressed!

Bee Good
United Kingdom
Over 5 years using the app
June 30, 2019

I used this app to help send welcome emails. It is easy to understand and use. I think this app is great so far. Thanks Klaviyo!

Michelle

Lady S Comfort Place
United States
2 months using the app
March 12, 2015

Amazing App. The support people are extremely helpful. don't need to be a big time store to get someone on the other side to help you. They are amazing. Need to get this App

Brand Racks
United States
2 months using the app
Edited March 26, 2021

I wish their fee was more reasonable , they are extremely expensive. Gosh $300 for 13k list. Even my whole Shopify account cost $75 a month. Charging that much is ridiculous. Seems like for every 10 sales person they hired, they hired only 1 customer service. Its hideous to not be able reach customer service for a company their size and funding.

Woodstone
United States
Over 3 years using the app
Edited April 2, 2019

Great email solution for those trying to boost conversions with automatic marketing, cart re targeting and all types of automatic flows. The ONLY DOWNSIDE to this email marketing app is that it is VERY expensive compared to just about every other option out there. It does offer some unique features, but none that should really bump the price up this high and it's the only reason I am giving it 4 stars.

It's about triple the price of mailchimp depending on how many emails you send out and how many contacts you have.

Vice Anvil Tactical
United States
Over 4 years using the app
May 25, 2023

It's not worth your money, nor your time. Customer service is very poor. I received contradicting info from a couple of representatives. Unfortunately, the support team is not trained sufficiently to give proper client support.

KAN
Romania
About 3 years using the app
May 27, 2019

I was a bit apprehensive about using Klaviyo after reading some of the 1-star reviews. After looking around, I figured I'd give them a try anyway, so far so good. My advice is to attend the webinars it'll help with an understanding of the platform.

[UR]ENTITLED
United States
Over 4 years using the app
May 23, 2022

every time you contact the chat it is 8 hours, and they are not fully trained and don't have an answer to any technical issue so you have to close and start a new chat hopping you'll get somebody else! no tel support.

iLevel Lab
United States
About 3 years using the app
Klaviyo replied May 24, 2022

Hi there, thanks for reaching out. Apologies about our chat wait times, we're working to get those reduced across the board. I checked in with our support team and see we've resolved your chat queries and/or escalated as needed but I'm going to have someone from our growth team reach out and see how we can continue to help. Keep an eye out for a message from us!

August 7, 2019

Once I figured it out it was great! Thanks! Awesome templates and content. Can't wait to see the email sent. Stay tuned

AJABA NATURALS™
United States
2 months using the app