Klaviyo: Email Marketing & SMS

Easy to use for simple process ans so powerfull on advance use.
A must have!

The app seems complex at first, but once you get the hang of it you realize what a great tool it is! The free version of Klaviyo is 200x better than Mailchimp. I really wasted some valuable time using Mailchimp. Never going back.

I'm a small start-up and I'm using this to manage my email marketing. I really like that the free version has reasonable features for my small email list since I don't have the budget to upgrade to the paid version. I imagine the paid features will be even better once I grow to a point where it makes sense to upgrade.

Had to spend some time getting to know Klaviyo, but once in, I am now loving everything! So many amazing features that I can't wait to start using.

Love this app. Such amazing features and once initial set up and templates implemented this app is logical and straightforward in its steps.

Best of all email campaigns for now. Goint to learn it deeper. If you are looking for simplicity & clarity - here it is.

I do not recommend using this app for several reasons: 1 / After working with this company for almost 2 years, my account has been disconnected. Reason: Your content or industry conflicts with our terms of service (after almost 2 years they answer me this) 2 / Customer service very very bad, there is no response for days, if you are new, they will respond immediately, but if they disconnect your account, they will leave you waiting for days and days. Please think about it before opening the account, unfortunately I am not the only person affected (read other reviews). If it happens to you, you will lose time (you write messages and wait, wait...), money (because all your automations stop) and have to start from scratch, because you have to migrate everything to another company (luckily there are very good companies).

A dreadful, user-unfriendly app. It seems like you need a degree in computer science just to navigate the basics.

For example, I wanted to create header links in the welcome series template but no obvious option to do so anywhere. So I saved that email into templates, and again, no apparent way of adding header links in the header bar.

I thought it would be very simple to do this but apparently not. On top of that there is NO support for newcomers, they just robotically refer you to irrelevant articles that don't answer the question. I also heard that when you do have a paid plan for support that some of the subscribers are having lots of issues with it.

A nasty app, stay away.

UPDATE... My review below still stands. Kalviyo seems to have gotten eveen worse, they bill you such a high amount for the users you have, and then a very high threshold of emails to send to hit that amount, basically forcing you to constantly spam your users just to hit the threshold. Feels like so much money is being burnt here. Really crazy how much they have increased the price over the years, with no changes at all to the service. Their SMS is also awful, so incredibly over priced, and very misleading on the charges. I hope they make adjustments to this platform to make it better for their users, Seems like all they care about is jacking up the price before their IPO on wallstreet. Its a shame.

It's a great app for the most part, but it's very unsettling how much they have increased the price and made no changes to justify that.
Its VERY difficult to gauge how much your monthly bill will be, as they always tack on new charges. i have noticed the wait times drastically increase for customer support over the years as well.
It usually takes them a very long time to help and all they do is send you long confusing articles I really wish they didn't basically double the price.

The analytics are never correct. The pop-ups don't work. It's also impossible to get help. They only refer you to a basic Q&A page, that doesn't answer anything.