Reviews (3,178)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, enhancing marketing with effective email campaigns and automation flows. The platform is user-friendly, with robust customization tools and responsive support. It offers valuable analytics and training resources, improving sales and customer engagement through advanced segmentation and automation features like abandoned cart and welcome emails. It's also praised for its effectiveness in managing multi-store setups.

July 6, 2016

The best email marketing software for ecommerce EVER. At first it looks like any other regular email marketing provider, but after you discover the power of flows and filters, you realize this is more of a CRM than just an email marketing company. I wish they were able to communicate that better. In any case, Klaviyo is an incredibly powerful email marketing provider with a lot of potential. Highly recommended.

Athomebar
United States
2 months using the app
December 8, 2023

Nik was very helpful and he explained and answered all my questions very clearly. I hope all support is like him. Keep up the good work! :)

Watelo
United States
2 months using the app
Klaviyo replied December 11, 2023

Thanks for your review and glad to hear you're having an excellent experience!

May 7, 2019

So far so good. I switched from Mailchimp and I'm really liking the experience so far. A couple pros is it lets you send a campaign based on the subscribers time zone. It is also pretty easy to get your flows setup like abandoned carts. The drag & drop editor is pretty nice. I'm liking it so far.

Underpaid Clothing
United States
About 4 years using the app
May 12, 2023

Professional and very responsive platform, my Vita agent is attentive and very proactive, I recommend CJ for their work

Project Body Fit
France
2 months using the app
September 14, 2016

Finally, a real email marketing tool. This is so well integrated with Shopify you can make such powerful decisions about what to send, to who and when - all based on a wealth of customer data sourced from Shopify. Once you start using Klaviyo, the data collection begins for real and you can marry user behavior in email with the shopify data.

Hands down, the best email marketing tool in shopify.

Ticklekitty Com
United States
2 months using the app
September 4, 2023

They seem to have bots that create fake subscribers, increase your amount of contacts and force you to an higher price plan. Oh, and you need to get the higher price plan in order to reach customer support. Avoid at all point if you don't want to waist your time.

AEREA jewellery
France
Almost 3 years using the app
April 30, 2017

I am very surprised not a lot of Shopify users know about this email app - ITS THE BEST ONE WE'VE USED and we have used mailchimp, getresponse, infusionsoft and aweber - nothing comes close to klaviyo if your in the shopify ecommerce business - i hope to grow my business to new horizons with klaviyo

Duskyblues
United States
2 months using the app
September 23, 2018

Très bon, intuitif, organisé et beaucoup de choix pour configurer ses campagnes, un indispensable pour une boutique.

maboutiquekool
France
2 months using the app
August 12, 2022

Was simply banned after almost 2 years. I have not received any warning, information or email. My account was simply blocked. I am more than disappointed and have not yet received any explanation or help, but am only referred further and told that it always happens. There are thousands of customers on my website every day and I can no longer work. Very disappointing.

DiamondSmile DACH
Germany
Almost 3 years using the app
October 31, 2014

This is what i exactly need . 1 App that can take care of all of it .
Thanks
Nick

befit supplements
United States
2 months using the app