Reviews (3,158)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, enhancing marketing with effective email campaigns and automation flows. The platform is user-friendly, with robust customization tools and responsive support. It offers valuable analytics and training resources, improving sales and customer engagement through advanced segmentation and automation features like abandoned cart and welcome emails. It's also praised for its effectiveness in managing multi-store setups.

December 2, 2020

Absolutely loving this app - so user friendly, great support and content to play with. What a pleasure and such fun!

Smells & things
South Africa
2 months using the app
March 25, 2019

Klaviyo is awesome!!! I love it. Easy to use, easy to navigate. All in all it takes 2 seconds to upload lists, create campaigns. 10/10!!!!!!!!!

Dream Dribble, LLC.
United States
2 months using the app
November 30, 2019

I spent over 2 hours perfecting a campaign for the Black Friday weekend, ONLY to have my email cancelled and be notified that it will take 1 business day for my account to be reviewed by the compliance team. This means, by the time my account is no longer disabled, the black friday weekend will be over. This was my very first campaign I have ever done on my shop, but I definitely won't be recommending this app to any one else.

25 Letters
United States
Almost 3 years using the app
November 5, 2023

I’m so glad I chose this app instead of the funny monkey! Oh my God talk about a complete marketing management system! Jesus! I’m sorry I don’t think there’s anything I mean ANY THING they forgot to add to this platform! It’s absolutely ridiculously perfect! It’s brilliant! And the tech support is out of this world! Extremely professional, knowledgeable, courteous and lightning fast! They make me want to have dozens of companies just so I can use their platform aaaalllll the time! Thank you Katherine, you’re a star!

The Urban Emporium
United States
2 months using the app
July 1, 2018

Loved Mailchimp but started to get frustrated with the way their lists work - became too much to manage.

We discovered Klaviyo after a month of messing around with Drip as an alternative to mailchimp.

Klaviyo is kind of the 'killer-app' as far as we're concerned with regards to email.

It combines the usability of mailchimp with the fine tuning of Drip via flows and automation.

Best all around email app in our opinion and improving all the time.

Coaqua
New Zealand
2 months using the app
May 4, 2019

I used this app to help me recover abandoned carts and its already gotten me a ton of money that would have otherwise been lost! Also starting to use it for the email campaigns and loving it even more!!

Pets Gear Mart
United Kingdom
2 months using the app
April 25, 2019

This app is user-friendly and quite an impressive marketing tool. Email marketing is truly powerful.

SigyeStore
United States
2 months using the app
November 12, 2019

i love Klaviyo for its ease of use even for someone who knows little about creative. As a small business owner and an entrepreneur, this tool is must have to grow your email marketing. It also has many marketing automation.

DroneCosmo
United States
2 months using the app
August 14, 2019

I was hearing about Klaviyo from several successful peers, and at the same time, disenchanted with our declining mailchimp performance. I made the switch and WOW to the deep customization. A lot of great tutorials & the platform is very user friendly.

YES Cacao
United States
2 months using the app
January 4, 2020

Extremely user friendly for a beginner. Having just launched my store in October, being a one man team learning all aspects of the business, Klaviyo is priceless for me.

Cullen Wayne
Philippines
2 months using the app