Reviews (3,159)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, enhancing marketing with effective email campaigns and automation flows. The platform is user-friendly, with robust customization tools and responsive support. It offers valuable analytics and training resources, improving sales and customer engagement through advanced segmentation and automation features like abandoned cart and welcome emails. It's also praised for its effectiveness in managing multi-store setups.

September 17, 2018

Best free app for email marketing on Shopify. Easy to use and provide great tools. I highly recommend it for everyone.

Sugar Cola
United Kingdom
About 2 months using the app
August 21, 2023

If I could give Klaviyo 6 stars I would.

1. The product. It's just amazing how it's improved our business results. I'd say 30% a month extra sales from sign-up incentives, shopping funnel drop off redirects and newsletters. Things we were never doing before.
2. The support team are amazing. Australia has a support office in Sydney and I had 3 x hr long vid calls which started as a demo and turned into Ben helping me get Klaviyo up and running for our business.

Now the hard part... it isn't easy if you're new to this type of marketing (which I am) but with about 3-4 days to really throw myself into it and with Ben's help we've built a cracking new revenue stream for our business. TBH, even with the great tutorials and tech support, without that 1:1 support I'm not sure I would have cracked it.

I did an email in about an hour on Friday morning and as of Monday morning it's generated over $15k in incremental sales (with av shopping basket of $350). Of course... we had a substantial data base to start from which we'd never leveraged before, but without this program that money was just sitting on the table - someone else's.

Mudgee Lamb
Australia
About 2 months using the app
Klaviyo replied August 27, 2023

Thanks for the review! We love seeing those early results!

Edited February 14, 2020

This app is so easy to use and I can't believe I had difficulties with it in the beginning but after watching a few videos, I now get it. I love it now

CLASSIC BEAUTY & FASHION BOUTIQUE, LLC
United States
About 2 months using the app
Edited July 14, 2021

We were having some issues with one of our sign-up forms. After some complaints, the customer service manager just reached out and we were able to resolve this matter. Thank you.

Chesserfeld
United States
Over 3 years using the app
Klaviyo replied July 14, 2021

Hey! Sorry you've had trouble getting in touch with us. Our support team is reaching out directly with additional details. Looking forward to helping you get back on track!

March 28, 2020

One of the best email providers on the market. So easy to use and create emails and retargeting lists. Absolutely amazing work, thank you!!

Rx-SkinCare
United States
About 2 months using the app
August 17, 2022

I'm loving this app. It's easy to use and if you run into an issue there are a ton of articles and videos to help guide you. I love that I am able to track my site activity which helps me make more informed decisions for products, ads, newsletters etc. This app is a must-have.

Florida Patriot Apparel Company
United States
About 2 months using the app
August 2, 2023

Take me a bit of time to learn all the features in the app, but overall, Klaviyo is a great tool for email marketing, I was able to make Pop-up Forms and create Email Flows very easily as a beginner. Highly recommended!

Ecopify
United States
Over 3 years using the app
Klaviyo replied August 3, 2023

Great to hear, thanks so much for the review!

November 20, 2020

I used this app to help me get my email campaign out and get more sales to my store. So far I like it and my first time using it. We'll see how it works out.

ClassiLash Studio
United States
About 2 months using the app
April 21, 2019

Super simple but leaves you looking like a marketing guru. The integration of smart strategy is huge and take a lot of the thinking out of it. Only email platform to use in my opinion.

Mountain Moverz
United States
About 2 months using the app
June 5, 2022

Love this app! It integrates with almost everything and the functionality is beautiful. We love this app so much it fits all our needs!

Sacred Visions
United States
About 2 months using the app