Reviews (3,250)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, especially for beginners. They praise its easy-to-use email builder, comprehensive documentation, and seamless Shopify integration. Key features include smart automation, detailed analytics, and advanced segmentation, which help in crafting personalized campaigns. The support team is noted for its 24/7 availability and hands-on assistance, making it a valuable asset for driving sales and building customer relationships.

January 2, 2025

Friendly and helpful service !

Elite Gadgets
Canada
2 months using the app
Klaviyo replied January 7, 2025

We love to hear this, thank you!

October 29, 2024

The app is great! The Free already offers the basic for start ups. If my business grows larger to scale, I will definitely avail of the paid benefits!

RQ
Philippines
29 days using the app
October 22, 2024

Great experience with this app so far. Can't wait to dive deep into all that it offers.

UnPacked Treasures
United States
3 months using the app
Klaviyo replied October 24, 2024

Thank you so much for the 5-star review. We appreciate your business and if you haven't already done so, we have some amazing resources in our all-in-one success center https://www.klaviyo.com/customer-resources

October 3, 2024

A lot to learn but our systems have definitely improved since using Klaviyo.
The help and tutorials and live webinars are so good. I always get the answer i need! Love it

Crockers Paint & Wallpaper
Australia
Almost 2 years using the app
November 6, 2024

Powerful. It's a steeper learning curve, but has great tutorials and it's totally worth the effort :)

Dogsnug
United Kingdom
About 2 years using the app
October 8, 2024

Fun and professional tool to use to keep in touch with your customers and to expose you to new customers.

BrewBix
United Kingdom
Over 3 years using the app
September 17, 2024

"My experience with Klaviyo Email Marketing & SMS has been great by sending my customers personalized, targeted campaigns that drive engagement and boost sales. Through segmentation, I can tailor emails and texts based on customer behavior, ensuring that each message is relevant and timely. The platform's automation tools allow me to easily set up workflows, like welcome series, cart abandonment reminders, and post-purchase follow-ups, which have significantly improved customer retention and conversion rates."

Yahwehs Legacy
United States
About 1 year using the app
December 24, 2024

Easy to use

Jet Set Girl Wellness
United States
Over 2 years using the app
Klaviyo replied January 7, 2025

We couldn't agree more!

December 25, 2024

love it

Cultivating Wisdom
United States
Over 1 year using the app
Klaviyo replied January 7, 2025

Thank you for the 5 stars!

November 1, 2024

This app has proven to be very helpful. It's easy to accomplish goals, even for someone with very little marketing experience.

The Wits End
United States
23 days using the app