Reviews (3,159)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, enhancing marketing with effective email campaigns and automation flows. The platform is user-friendly, with robust customization tools and responsive support. It offers valuable analytics and training resources, improving sales and customer engagement through advanced segmentation and automation features like abandoned cart and welcome emails. It's also praised for its effectiveness in managing multi-store setups.

April 27, 2020

Tres bonne APK , depuis le temps je chercher une app aussi performante pour le mailing , Klaviyo est au top je recommande

frenchnightshop
France
About 2 months using the app
Edited July 21, 2020

I love that i can mange my shopify account from one place. klaviyo has optimized my page and helped me better track my metric.

The Unicorn's eye
Jamaica
About 2 months using the app
September 14, 2022

They used to have great live chat support during business hours, and although they still "say" they do, and advertise it - THEY DON'T. I've tried multiple times on multiple days to get help through their chat support, and it just takes to you a form, to submit a ticket, and then they get back to you 2, 3 or 4 days later. This comes after they raised their prices. This seems to be a trend. This comes from a business owner that's been using Klaviyo for about 4 years now. The app is buggy, there's been no major updates or improvements over the years, and the cost goes up. They're ripe for a competitor to come in and provide better customer service, and a better UI experience at a lower cost.

West Major
United States
About 4 years using the app
February 12, 2022

One of the best apps out there to help shopifiers grow their sales. Thank you! I use it mainly for abandoned carts and sms reminders.

Bear Tees
Bulgaria
About 2 months using the app
October 16, 2019

I got a nasty shock when these guys billed me $700 for annual fees. Not reminders or notifications. When installed the app over a year ago our mailing list was much smaller. At least send a reminder since bills are not sent via Shopify. And to top it off our emails were not being sent because something changed and our domain wasn't verified so guess what? We'd been missing out sending emails to customers. Apps are meant to make the life of small businesses easier, not make them harder. We've found better options. Now we just need wait till our annual fee runs out. Never again!

ohsonutrition
Nigeria
About 4 years using the app
July 18, 2019

It helps me a lot with my email campaign. So easy to use and beginner's freindly. Recommended. Thanks.

Olakittie
United Arab Emirates
About 2 months using the app
Edited July 16, 2022

Used this service for a year and a half, then they suddenly realized they don't like adult toy stores. Their Terms of Service have no mention of the adult toy industry. They immediately locked my account, and I can't export my list. I really don't care which email marketing solution to use. They are just as good anyone else, but the way they randomly lock accounts is awful. Stay away, use Omnisend or Privy. Had Omnisend for just as long and never had issues. I'll file chargebacks for the past 6 months. Have fun.

Spartan Lover
United States
Over 2 years using the app
Klaviyo replied July 18, 2022

Hi there! Our team would love to help you out but we're having trouble finding any history of an account with this brand name. The type of store you have is not the issue so something else must be going on here and we'd love to get to the bottom of it. Can you send your account details (Klaviyo ID is great if you have it) to feedback@klaviyo.com so we can look into things for you? Thanks in advance!

September 3, 2020

Klaviyo is AMAZING! I was previously using Mail Chimp, but I love Klaviyo because I can collect as many different "custom properties" as I want and then use them to trigger different email flows. I can collect users' favorite color and then embed the answer in an email dynamically. I also use the feature to show content to users based on their activity. For example, I can show a special coupon to returning customer but not to new people. It's really robust and gives you infinite options. The user interface is straightforward and there is lots of great tutorials online. I would recommend this over any other email platform!

Top Shelf Targets
United States
About 2 months using the app
January 31, 2020

I'm new to e-commerce and e-mail marketing, I'm thankful for this quality app and that it is free for my current needs. Love it.

Winter Tab Clothing
United States
About 2 months using the app
February 13, 2018

Very good app, easy to use, very complete, efficient dashboard.

My Panda Fitness
France
About 2 months using the app