Reviews (3,168)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, enhancing marketing with effective email campaigns and automation flows. The platform is user-friendly, with robust customization tools and responsive support. It offers valuable analytics and training resources, improving sales and customer engagement through advanced segmentation and automation features like abandoned cart and welcome emails. It's also praised for its effectiveness in managing multi-store setups.

August 10, 2020

Love Klaviyo! Easy to use and so so helpful for my business. Would definitely recommend to anyone and it's fantastic no matter your business size.

Vault Country Clothing
Australia
About 2 months using the app
June 22, 2019

We switched to Klaviyo for Simone Walsh Jewellery after the Mailchimp break up with Shopify. We couldn't be happier so far. Customer support from Klaviyo has been excellent and we're especially pleased with how detailed we can get with segments and flows (automations) compared to Mailchimp, along with very easy Facebook audiences integration.

Simone Walsh Jewellery
Australia
About 2 months using the app
October 2, 2020

Lots of customizations, awesome customer support ;) So far best marketing app that I've ever found ;)

VILRITA
Lithuania
About 2 months using the app
August 9, 2021

We've recently migrated our large subscriber list from an another ESP over to Klaviyo to use with Shopify. Klaviyo have been super helpful and responsive throughout the whole process, and the migration has been pretty seamless. Live chat have been a great help advising on best practices and tips to improve our deliverability.

Faith In Nature
United Kingdom
About 2 months using the app
June 8, 2020

I just sent my first campaign email out and so far so good! This app seems to have all the functions a business would need for email marketing. I recommend it!

Elisamama
United States
About 2 months using the app
May 10, 2019

I too got this to replace MailChimp and its super easy to use and the templates are eye catching! Very glad i choose this app.

Radical Roots Seed Bomb Company
Canada
About 2 months using the app
April 27, 2020

Tres bonne APK , depuis le temps je chercher une app aussi performante pour le mailing , Klaviyo est au top je recommande

frenchnightshop
France
About 2 months using the app
Edited July 21, 2020

I love that i can mange my shopify account from one place. klaviyo has optimized my page and helped me better track my metric.

The Unicorn's eye
Jamaica
About 2 months using the app
February 12, 2022

One of the best apps out there to help shopifiers grow their sales. Thank you! I use it mainly for abandoned carts and sms reminders.

Bear Tees
Bulgaria
About 2 months using the app
September 14, 2022

They used to have great live chat support during business hours, and although they still "say" they do, and advertise it - THEY DON'T. I've tried multiple times on multiple days to get help through their chat support, and it just takes to you a form, to submit a ticket, and then they get back to you 2, 3 or 4 days later. This comes after they raised their prices. This seems to be a trend. This comes from a business owner that's been using Klaviyo for about 4 years now. The app is buggy, there's been no major updates or improvements over the years, and the cost goes up. They're ripe for a competitor to come in and provide better customer service, and a better UI experience at a lower cost.

West Major
United States
About 4 years using the app