Klaviyo: Email Marketing & SMS

They used to have great live chat support during business hours, and although they still "say" they do, and advertise it - THEY DON'T. I've tried multiple times on multiple days to get help through their chat support, and it just takes to you a form, to submit a ticket, and then they get back to you 2, 3 or 4 days later. This comes after they raised their prices. This seems to be a trend. This comes from a business owner that's been using Klaviyo for about 4 years now. The app is buggy, there's been no major updates or improvements over the years, and the cost goes up. They're ripe for a competitor to come in and provide better customer service, and a better UI experience at a lower cost.

I got a nasty shock when these guys billed me $700 for annual fees. Not reminders or notifications. When installed the app over a year ago our mailing list was much smaller. At least send a reminder since bills are not sent via Shopify. And to top it off our emails were not being sent because something changed and our domain wasn't verified so guess what? We'd been missing out sending emails to customers. Apps are meant to make the life of small businesses easier, not make them harder. We've found better options. Now we just need wait till our annual fee runs out. Never again!

It helps me a lot with my email campaign. So easy to use and beginner's freindly. Recommended. Thanks.

After I ended my subscription and deleted the app they continued to charge my card. After speaking with support they refused to give me a refund and gave the excuse that "we are a subscription service like Netflix" blah blah blah. Don't waste your time with these jokers and find an app that doesn't charge you an arm and a leg and actually gives decent customer service and doesn't make you jump through hoops to stop charging your card. You won't be receiving any refunds.

Used this service for a year and a half, then they suddenly realized they don't like adult toy stores. Their Terms of Service have no mention of the adult toy industry. They immediately locked my account, and I can't export my list. I really don't care which email marketing solution to use. They are just as good anyone else, but the way they randomly lock accounts is awful. Stay away, use Omnisend or Privy. Had Omnisend for just as long and never had issues. I'll file chargebacks for the past 6 months. Have fun.

Klaviyo is AMAZING! I was previously using Mail Chimp, but I love Klaviyo because I can collect as many different "custom properties" as I want and then use them to trigger different email flows. I can collect users' favorite color and then embed the answer in an email dynamically. I also use the feature to show content to users based on their activity. For example, I can show a special coupon to returning customer but not to new people. It's really robust and gives you infinite options. The user interface is straightforward and there is lots of great tutorials online. I would recommend this over any other email platform!

I'm new to e-commerce and e-mail marketing, I'm thankful for this quality app and that it is free for my current needs. Love it.

Very good app, easy to use, very complete, efficient dashboard.

So far so good! Great app to navigate through. Just started and already enjoying the email marketing. Thanks!

Where to start... klaviyo has not been able to successfully cancel my subscription for over a year. They just continue to pull from my account. If you call them you wait on the phone foreverrrr only for the automated system to say they are having a hard time connecting to support then it hangs up on you. At one point I finally managed to get them on the phone after months!! At that point they told me the account was canceled. It still wasn't. So here I am being charged for what is seeming like the rest of my freaking life. They always say it is canceled and you'll receive a confirmation email but not until we are off the phone. It never comes so you have no proof of cancelation. This is just continuing. Total scam. There is a clear cut section showing how to cancel within the app. Except you have to confirm your email. It always says the email address is wrong although it is clearly showing your email address in the account setting. SCAM SCAM SCAM! And it never worked to begin with. Just the worst company.