Klaviyo: Email Marketing & SMS

Simply the best! We switched from omnisend and find it much easier to work with. Should have gone with my gut and implemented Klaviyo in the first place. Super responsive support as well.

The app itself might be great but their customer support is nothing to rave about. They do have a phone number but it's only if you're wanting to speak to sales. You can only email support but of course when you have urgent matters, you're not going to resolve the issue within your timeframe. The system disabled my account to be "reviewed by compliance team" right after I launched a time sensitive marketing campaign and looking to email my subscribers. My subscriber list should have been intergraded from shopify as they claim that is the main difference between Klaviyo and Mailchimp but when it comes to importing your list, you manually have to export from shopify and import because although they are automatically imported to your "profiles" they are not imported into your lists and segments which is pretty useless. So you have to manually export and import and even then they disable your account because it has to be reviewed by their compliance team... Since I signed up, all I have been experiencing is inconvenience to say the least. so far, wouldn't recommend it tbh... not to mention my call somehow got disconnected twice when I tried speaking with heir sales department.

Customer service sucks!!!! Repeated emails for the same problem still can't be solved. Live chat takes a long time for someone to reply every time!

It purely and simply makes a considerable difference. After going to war with fb ads and gaining some clients, its good to relax with a trustworthy email marketing tool

This is topnotch. I tweaked numerous features that come with it; features such as adding products from catalogs. I'm glad I subscribed to Klaviyo.

Best thing I ever did! The data and insights on customers is amazing, and the ease with which I can create templates - O.M.G
Love it!

Awesome stats and analytics. Easy to implement. Very nice app. Will definitely recommend it.

If I could give zero starts, I would. It's an amazing app, but they want to control your email domain and the way you email your clients. Not very versatile. They steel your money very easily with their automatic upgrades as well.

Very helpful app, made organising my email marketing into "flows" and set times for sending. To create a newsletter this is awesome and makes everything quick and easy. I recommend!

Customer service is TERRIBLE! Also, Beware if you use their SMS, you are putting your company at compliance risk. This last issue is our final straw with them. They locked (disabled) our account automatically for uploading a list of email addresses that were legally collected from an event we were involved with. So if you don't mind risking your account being shut down until one of their "customer service" reps gets to your ticket within a few days, by all means give them a try. If you want to have a reliable e-mail service, I'd recommend looking elsewhere.