Reviews (3,160)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, enhancing marketing with effective email campaigns and automation flows. The platform is user-friendly, with robust customization tools and responsive support. It offers valuable analytics and training resources, improving sales and customer engagement through advanced segmentation and automation features like abandoned cart and welcome emails. It's also praised for its effectiveness in managing multi-store setups.

September 30, 2022

Support here is the worst. We are trying to connect to Klaviyo our other shop for another country and have contacted Klaviyo at least 10 times since 2 weeks. All we get are generic replies and it seems nobody is reading our mails or helping us!!! The problem is this app haa a bug. After we try to connect another user it sends a link that is already expired the mment we click on it to confirm. Last week we waited 5 days to get another generic reply and see no interest in them actually checking the problem and helping us. This is the worst support we have experienced here on Shopify!

Yoga Hero
Singapore
About 2 years using the app
Klaviyo replied October 3, 2022

Thanks for reaching out, we certainly want you to have a good experience with support. The team should be reaching out directly soon if they haven't already.

October 22, 2020

Better than Mailchimp, lots of possibilities for customization which really helps when you're dealing with customers in different languages.

Lasclay
Canada
About 2 months using the app
May 3, 2022

kinda weird to use at first but good once it gets going, had some good and bad experiences but overall id continue to use it

FACTORY ERROR
United States
About 3 years using the app
November 28, 2020

Everything you need in an email marketing app. Easy to use, user friendly and has all kinds campaigns and automation anyone could use.

HouseTechy
United Arab Emirates
About 2 months using the app
July 13, 2014

Amazing app that not only lets you create professional HTML emails without knowing HTML but also provides you with analytics and automatic campaigns. Just set it up and it will run on its own!

Darcy and Elizabeth
Singapore
About 3 years using the app
Edited November 22, 2024

Unbelievable bad. They are taking money and there is just no way to cancel my subscription or contact the support

Agletless Elastische Veters
Netherlands
About 2 years using the app
November 21, 2020

I really love this app, helped me a lot of, will use it in future for sure. Recommend it to others thank you ))

AMBEAUTY
Latvia
About 2 months using the app
Edited August 12, 2020

Training videos not always clear & omits steps, but the customer service support is exceptional! Its the main reason I have kept this app.

HannahLiya
United States
Almost 3 years using the app
January 14, 2020

Really easy to use. I just sent my first email to subscribers after watching the tutorials online. Very happy with this app!

Organic Weave Shop
Canada
About 2 months using the app
July 24, 2020

Me encanta la aplicación, es muy facil de usar y puedes encontrar ayuda en su blog, videos tutoriales y mucho más.

tecnoimex
France
About 2 months using the app