Reviews (2,941)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its transformative impact on email marketing, notably enhancing customer engagement and increasing sales. It integrates seamlessly with Shopify, offering features like email automation, customizable flows, and advanced segmentation for personalized marketing strategies. Merchants also commend the variety of templates and intuitive setup process. The customer support is praised for its responsiveness and effectiveness, making it a valuable asset for business growth.

July 5, 2021

I have had a good experience starting out and look forward to using the features included. I am happy with how well the integration went with my Shopify store.

Cascabel Press / Ray Bidegain printmaker
United States
26 days using the app
July 9, 2020

Not a good experience for me. Found the app quite hard to use. Tried to implement a "don't leave" pop up on my store offering discount, it didn't work, as I tested it myself and didn't receive the discount email. Asked for help and got one response first time which didn't solve the problem, and since then Ive emailed 3 times and had no response so Im going to delete the app and try another one.

The support team need to be more responsive considering the app isn't the easiest to use.

Go Genie
United States
About 1 year using the app
January 24, 2021

Really awesome app, easy to use and many functions that I wasn't aware off, that will make your email campaigns and overall ecommerce experience much easier.

Gifts and Crafts
United Kingdom
25 days using the app
February 15, 2023

Worst app for Email & Sms ever! They have a useless and so complicated editor for emails, you will waste hours and hours making simple edits + their customer support just takes ages to get back to you, and when they do, their feedback is just as useless as they are.
i have wasted so much time and energy on this app, so if u want to save yourself the headaches just go try alternative apps and they are many. Because Klaviyo is proven to SUCK !!!

Bloomie
France
About 1 year using the app
Klaviyo replied February 23, 2023

Hi there. Sounds like you've had a frustrating experience and we never want that to be the case. If you'd like to email feedback@klaviyo.com we are more than happy to try to help. Hope to talk soon.

March 17, 2022

We recently migrated to Klaviyo from another provider and have found the transition to be very easy and the Klaviyo application is proving to very easy to use while having all the functionality we could need.

Our Generation NZ
New Zealand
25 days using the app
January 11, 2020

So far I'm loving Klaviyo. It's definitely a more integrated and powerful marketing automation than its counterparts. I'm excited to use all the other features available and see how well they will help me manage my store.

Unicorn Baby
Canada
25 days using the app
June 14, 2021

Klaviyo is a game changer! Not only is it simple to use, it is intuitive, helpful, opened a world of communications to my customers and their Help Center and Support team are A+

Papanui Cycles - Great Service, Great Rewards & Great Choice
New Zealand
25 days using the app
September 5, 2020

great app cant complain. It is very easy to use and not very hard to figure out how to create a campaign and send it out with the app. Would prefer this app over other email campaign apps.

Zen Lifestyle Store
United States
25 days using the app
October 2, 2019

Loving Klaviyo, a bit expensive but it is very useful in the long-term! Easily extract more value out of your customers and help them with whatever they need using Klaviyo - simple and easy.

GodShirts
United States
25 days using the app
September 16, 2019

No começo é um pouco dificil, mas depois de fuçar um pouco aprendi como o programa funciona. Recomendo a todos que estao iniciando

Miss Luxury
Japan
24 days using the app