Klaviyo: Email Marketing & SMS

When I closed my Klaviyo account I forgot to close the subscription form as well, and now that I can't log in to my account anymore, this forms popup is still showing up in my store! It is gonna hijack my user information.

Klaviyo is full of bugs. For instance, their default email preferences update does not display the current selections of the user. When I reported this to customer support, they insisted that this was not a bug at all but rather an enhancement request. Insane! I then discovered on my own that Klaviyo allows you to create your own email preferences page, but as they explicitly say, they offer no support for it, you are on your own. After struggling on my own I got it working, only to then realize that this page is only HTTP and insecure. So I spent a day figuring out some clever workarounds to solve this but then another bug has now crashed this feature completely. I am stuck waiting until tomorrow when customer support chat is available again to fix this. Email support autoreply tells me to expect to wait 48 hours. This is just one of at least half a dozen bugs I've encountered, each of which cost me days of work to find workarounds on my own. Customer support chat can go four days in a row without being available due to maintenance overlapping with the weekend. FOUR DAYS!!! When customer support chat is down for maintenance, there is no prior warning or current alert when you try to use it. It is just greyed out for no apparent reason. When this first happened to me, I wasted an hour trying to figure that out before giving up and switching to email support. The only reason I don't totally regret picking Klaviyo is I suppose other platforms could be worse or have their own set of issues. If you like frustration, you will love Klaviyo.

UPDATE: I am leaving at 2 stars because when Klaviyo works, it does the trick. But I am back to spending days getting their preferences pages working. After 18 months, it spontaneously broke and I am back to this nightmare. Klaviyo support has given up solving their bug and has asked me to use Cloudflare community postings for help in solving this.

My shop does not integrate with Klaviyo, I have tried many times and I can't register directly on the website, I need help.

THIS COMPANY IS THE WORST. If you need Email Marketing look at any company except this one. Once you pay for your subscription they will block you from sending emails without any reason. That is not the worst part. The WORST IS THAT THEY KEEP THE MONET AND WONT REFUND.
I AM DEALING WITH MY BANK NOW TO GET OVER $1,000 USD BACK!!!
Francis Baker was the agent that was replying to me then he stopped replying. HORRIBLE PERSON, HORRIBLE COMPANY!!

If you aren't on a paid account you can't call anyone but you can contact the support team. They really do follow up, are responsive and want you to get the hang of it. This isn't as simple as mailchimp but it's also more precise and that takes a little more IT involvement. I struggled but am happy

As someone else said, "Mailchimp is for sending newsletters, Klaviyo is for making money". This is an amazing app that has huge revenue potential for your business. It's relatively easy to set up (it's very powerful, so there is a learning curve), but their support are very eager to help you out. In a nutshell, for every action someone takes on your website, you can send them a personalized email relating to that action to either strengthen your relationship with that customer or generate more revenue from them. I don't think any Shopify store owner can afford not to use even the basic features of this app.

Works great, awesome for a jewelry dropshipping store to keep contact with customers

This is a great marketing tool - I can get a hold of more people this way, and make sure that they know what offers I have. My store is new so I selected the wrong plan but they helped me fix it and they've been really nice.

Stay away, unless you want to disrupt your business (not in a good way).

Some, not all, of the issues experienced over this past year: unannounced maintenance that disables one from sending or scheduling email campaigns (during busiest and most promotional times of the year–no less!), being disconnected from integrations like Shopify or Loyalty Lion, welcome series flows that mysteriously stop working (and told by the engineers they are looking into it, but may take up to a few weeks to fix), etc.

Chat support is all over the place–when you can get someone on the chat (again, many times of the day chat is unavailable... emails get a response after a few days). One chat assures that the issue is fixed; when it turns out that it is not, another chatter blames the first chatter for not fixing it properly and offers a very complicated solution; when the second fix, in turn, does not work then the third chatter blames it on the second... and so it goes. Meanwhile, the issue does not get fixed and lingers.

Canceling them took running around in circles. Finally, when threatened with higher action, the cancellation did come through–with a snide note "good luck in your next endeavor." Is this professional? Not. But consistent with Klaviyo's overall attitude.

Not sure how long this company will exist... but that should be their problem, not mine.

It's just a few months since I started using the app and it has been one of the best experience so far, because it makes it easier to set up flows and also I am able to reach out to their customer support with ease