Reviews (2,874)

Overall rating
4.6
Counts per rating level
  • 79% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its seamless Shopify integration, which enhances customer engagement and sales. They value its easy setup, customizable templates, and advanced segmentation features for targeted marketing. The app also offers detailed analytics to fine-tune marketing efforts and is supported by responsive and helpful customer service across various channels.

October 14, 2022

Very nice templates. And easy with drag and drop to edit. There is a learning curve, that can take some time and effort, but they have really good academy classes to watch. I am still figuring out some of the issues in the editor itself, but I am learning.

CreativeArt.no
Norway
About 1 year using the app
April 18, 2020

la mejor app de marketin por email! muy contento! la verdad es que cumple todos los requisitos, funciona a a la perfección!

AuricularesPodsTM
Spain
19 days using the app
June 9, 2019

Good app - I like the features, it's helped me with my customers, made sure taht they're coming back and i can always reach them. Very nice

bark alot
United States
19 days using the app
October 4, 2018

I honestly didn't expect it to be this good. It's purpose built for ecommerce. I've used so many platforms for email marketing over my almost 10 years experience in ecommerce and not even Active Campaign can compare with the ecommerce tools in Klaviyo. They are so powerful and yet so easy to use. Definitely going to be using this for many months and possibly years to come.

Megn
United States
19 days using the app
April 30, 2020

This app does most of what we need. It has great metrics and tracking, integrations, and have had good support. We have multiple accounts to manage our different stores so it would be great if we could integrate under one account. But, we're quite happy with the app.

Green Gruff
United States
About 1 year using the app
June 29, 2017

I love this app! It is very easy to use. I know running a good email campaign is important to any business but I had no idea where to start or how to run one. Klaviyo made it so easy to set up all of my email sequences and to run my first campaign. They make it affordable too. I started with the free plan and hope to move up as I build my lists and email marketing.

Big Tender Hearts
United States
19 days using the app
December 13, 2021

I gave the app 4 stars because today is my first day using this. It does take me a little bit of time to figure it out but its not that hard that ypu cant get it. I just sent out my first campaign so crossing fingers this works. I love how easily it integrated to my shopify store. I mostly love that its free for those of us that are starting out

OYAH NATURAL SKINCARE
United States
About 1 year using the app
Klaviyo replied December 14, 2021

Hi Josephine, we're so happy to welcome you to Klaviyo. We'd love to know how we can improve as it seems we haven't 100% exceeded your expectations (yet). Please look out for an email from our team with an invitation to meet!

February 3, 2019

I've had this app since yesterday after hearing about this platform through the E commerce uncensored podcast.

So I haven't used this app for long, however I've found the experience so far smooth and straightforward. They employ a powerful and intelligent system that helps you to create effective emails, really boosting your email marketing potential. I would definitely recommend making use of there academy where you can view a bunch of tutorial videos that will help you in setting up your campaigns, flows, segments, lists etc. It's important you spend time understanding the system so that you can utilize it at the optimal level.

In addition, another great part about using Klavyio as a beginner, like myself, is that it's free for up to 250 subscribers. If you're looking to really boost your sales and take your store to the next level, whatever that level is, Klavyio is definitely the best option, in my opinion.

Lastly, I love the interface, I find it really easy to navigate around Klavyio, which is always great, especially if you don't particularly enjoy this part of e commerce, setting up marketing. This site makes it easy for you to set up one of the most important and effective methods of making sales, email marketing!

I'll leave it there.

The Unique Owl
United Kingdom
19 days using the app
July 13, 2018

Software is good, but support is mostly useless, sometime i wonder if they read the mail, you got to send 2-3 mails to get a tech to really answer your question and help you most of the time.

So : +software, ux , price
- If you aren't yourself a tech, be carefull, support is worst than you.

Cabaiashop
France
About 1 year using the app
February 28, 2020

The app seems to be amazing and it has everything I need, but.......Unfortunately, I am not impressed by the level of customer service for new customers with under 500 emails. Its free to use BUT it takes at least 24 hours to receive any help. They rely mostly on training videos and FAQs, but if you need immediate help, this is not the app for you. I don't understand why they don't offer the same level of support for growing business. How do you expect to retain them?

Tandem
United States
Over 1 year using the app