Reviews (3,160)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, enhancing marketing with effective email campaigns and automation flows. The platform is user-friendly, with robust customization tools and responsive support. It offers valuable analytics and training resources, improving sales and customer engagement through advanced segmentation and automation features like abandoned cart and welcome emails. It's also praised for its effectiveness in managing multi-store setups.

November 2, 2022

I would recommend finding an alternative service. The billing is horrendous and service is sub-par to say the least. Save your money and find an alternative for emails or SMS.

ABC Underwear
United States
About 2 years using the app
Klaviyo replied November 3, 2022

Hi there! Sorry to hear your frustrations. We looked into your account and it sounds like you have a strategy session scheduled with your CSM - that's great! Would love to get you back on track and earning that amazing ROI we know is possible from email and SMS. Hope that strategy session helps clarify any billing or service related issues.

July 25, 2020

What an easy and beautiful App to use, thanks guys for this App, There are no complicated setups or configurations, just click and follow the on screen instructions. Nice one.

Adores Cat
United States
About 1 month using the app
November 12, 2018

Un must mais qui demande de la patience pour le prendre en main car on peu vite se faire surprendre par des réglages qui ne sont pas activé!!! Je recommande.

IdeesFun
New Caledonia
Over 2 years using the app
May 7, 2020

So far so good. A little bit complex, for someone who is completely self taught, but I think it's because it has a lot of features. The templates are good and its quite logical. Exited to see the results of our first email campaign!

N á t t ú r a l
United Kingdom
Over 2 years using the app
July 16, 2021

This app is very difficult to use and no support what so ever. I am looking for a more user friendly one that can be more helpful.

World Scents and More
United States
Almost 2 years using the app
Klaviyo replied July 19, 2021

Hi! We'd love to hear more from you. Our team should be reaching out shortly to get further details on your experience.

November 24, 2021

Loving Klaviyo for the email flow and if/then options. Lots of options for who to include and exclude from your email campaigns. I know I've only scratched the surface of what Klaviyo can do. Will continue to dive into it!

Allstitch Studio
United States
About 1 month using the app
March 1, 2022

Fantastic customer support, well thought-out app user interface and very helpful automations. Thank you!

Rapid Safety
Australia
About 1 month using the app
December 18, 2019

Amazing app! It is very useful for e-com and so easy to set up! It helped me a lot in my business. Thank you!

Casy Shop
Romania
About 1 month using the app
August 24, 2023

Very bad, almost lost customer service. When we have a problem, it is difficult to get any help. And for live chat, wait for long and long time, waste my time! And it is expensive, very expensive!

FJBottle-German
Germany
Almost 2 years using the app
October 18, 2016

Great app.

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Silicagelly
Malaysia
About 1 month using the app