Reviews (2,338)

Overall rating
4.5
Counts per rating level
  • 77% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app user-friendly with an intuitive interface and easy setup. They appreciate the customizable templates and flows for personalized marketing, as well as the seamless Shopify integration for targeted data. The app's segmentation tools and exceptional customer service are highly valued. Many have seen increased sales and engagement through consistent campaign emails and automation. Advanced features, ongoing improvements, and analytics offer strategic insights. Some merchants also enjoy the SMS feature. Despite higher pricing for smaller businesses, many find the investment worthwhile due to the value provided.

March 8, 2022

Friendly and easy to use. I just installed it and already created a sign-up pop-up, a campaign, and uploaded a list

homechocolat
Israel
About 4 hours using the app
September 29, 2019

I first decided to get this app because it supposedly "works well" with shopify. First and foremost it is NOT that simple to understand. Customer service/support does NOT respond right away. I was suppose to launch my website today and I've had to cancel. Customers were not receiving their welcome email/coupon codes. So bad for business, I've let a lot of people down and of course I'm sure I'm going to lose sales. I just requested for a refund and I hope they do not give me a hard time about it.

lushbabeboutique
United States
2 days using the app
September 22, 2020

very poor support. we send them emails but there is no reply from their side. we regret adding there app.

THE MINI PAWS
India
2 days using the app
December 23, 2019

J'ai installé l'application KLAVIYO assistée par NATH un coach préféré sur ma boutique, elle est top, rien à reprocher comme application. Pour le débutant, il faut suivre le tuto de NATH comme ça vous ne ferez pas n'importe quoi. Merci

SYMPATYK
France
3 days using the app
January 23, 2022

This is my first time using Klaviyo and it provides so much value for free. I was able to A and B test my emails and schedule. It's perfect for importing my Shopify list.

Our Heartshakers
United States
About 3 hours using the app
May 17, 2019

No funciona bien.La paguina se queda colgada cada momento. No se puede volver a reinstalar con lo cual el problema no se puede solbentar...nada, no la recomiendo para nada

First Outdoor Shop
Spain
1 day using the app
September 10, 2020

Great app. Quick and easy to use! Straight forward drag and drop templates. Could use some better auto-save functionality in case you get distracted, though.

Rick Hoberg Photography
United States
About 2 hours using the app
Edited May 2, 2019

Very happy with Klaviyo since moving over from Mailchimp. The migration was easy, creating flows and my first campaign done within two days. Really like it so far! Recommend

Tushon
Australia
2 days using the app
March 1, 2018

Each email sent out to people has something like 'from klaviyo' written at the bottom. This makes it look tacky and unprofessional. I would definitely change my review if this was't there.

Vogue Effects
New Zealand
1 day using the app
November 6, 2020

This is a great platform, but not if you have Amazon and Ebay integrated with your Shopify account. We can't market to those customers so there should be a way to adjust sync setting to not import them into Klaviyo, but there isn't and when you get over 100 Ebay and Amazon orders a week, those useless profiles either take too much time to suppress or cost you a lot of money as Klaviyo charges you based on how many profiles get imported into your account.

Nyteez
United States
3 days using the app