Klaviyo: Email Marketing & SMS

I had a bad experience early on, but since then Ryan helped to get me squared away with Connor from support who has been super helpful, Peter and Melissa were awesome too, I have had a great experience with Klaviyo now having used it for a few more weeks. Initially I tried other platforms, but I would now recommend Klaviyo over those, their support is great as is the training videos and tutorials to help you get started. Klaviyo is quite intuitive and the integrations are great too!

Based on our experience, be very careful with Klaviyo billing. Even if you turn plan auto-upgrade OFF, Klaviyo turns ON the auto upgrade in their billing forms if you upgrade via a campaign. With this, Klaviyo will over-ride your selected plan choice, up-charging you 100% more than you agreed or needed in our case. Plus Klaviyo says they have specific policy that they do not provide refunds when you fall into their auto-upgrade bucket. So be careful to look for auto-checked boxes as we found in our experience can double your cost with no benefit and absolutely no refunds.

First time sending a newsletter. Super simple and easy to use! thank you for making it so user friendly :)

The app works well thus far. i like the templates to work off of when trying to create a newsletter campaign

In the beginning there was great support. Since a few months the app does not what it suppose to do, sent email reminders to customers.
When I contact the support team all is well according to them. Unfortunatily this is not the case.
I really hope they get things sorted out, otherwise I'm afraid they will lose loads of customers.

Simply the best! We switched from omnisend and find it much easier to work with. Should have gone with my gut and implemented Klaviyo in the first place. Super responsive support as well.

Customer service sucks!!!! Repeated emails for the same problem still can't be solved. Live chat takes a long time for someone to reply every time!

It purely and simply makes a considerable difference. After going to war with fb ads and gaining some clients, its good to relax with a trustworthy email marketing tool

The app itself might be great but their customer support is nothing to rave about. They do have a phone number but it's only if you're wanting to speak to sales. You can only email support but of course when you have urgent matters, you're not going to resolve the issue within your timeframe. The system disabled my account to be "reviewed by compliance team" right after I launched a time sensitive marketing campaign and looking to email my subscribers. My subscriber list should have been intergraded from shopify as they claim that is the main difference between Klaviyo and Mailchimp but when it comes to importing your list, you manually have to export from shopify and import because although they are automatically imported to your "profiles" they are not imported into your lists and segments which is pretty useless. So you have to manually export and import and even then they disable your account because it has to be reviewed by their compliance team... Since I signed up, all I have been experiencing is inconvenience to say the least. so far, wouldn't recommend it tbh... not to mention my call somehow got disconnected twice when I tried speaking with heir sales department.

This is topnotch. I tweaked numerous features that come with it; features such as adding products from catalogs. I'm glad I subscribed to Klaviyo.