Reviews (2,338)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants find this app user-friendly with an intuitive interface and easy setup. They appreciate the customizable templates and flows for personalized marketing, as well as the seamless Shopify integration for targeted data. The app's segmentation tools and exceptional customer service are highly valued. Many have seen increased sales and engagement through consistent campaign emails and automation. Advanced features, ongoing improvements, and analytics offer strategic insights. Some merchants also enjoy the SMS feature. Despite higher pricing for smaller businesses, many find the investment worthwhile due to the value provided.
Refine
-
By rating
very bad customer account management, got my account banned because I still haven't verified a simple TXT element before creating the account
Today, this app was installed and I hope will be familiar with functionalities in couple of days, as of now I find this app easy to integrate and first campaign was super easy to compose. I liked the app and recommend it.
Excelente, desde que he incorporado Klaviyo no puedo vivir sin él. Me facilita la vida, sus automatizaciones son lo más
I am extraordinarily dissatisfied with the service provided by this company. Despite their great software, the team running it cannot keep up with the company's rapid growth. When we attempted to test out the system, a minor glitch caused our account to become locked. I have sent multiple emails to the company, but I am still waiting for someone to respond. They claim that our account is locked to allow other customers to use the service, but I believe they are overwhelmed and unable to handle the volume of customers they have. This experience has left me with the impression that this company is unreliable.
Pop ups are still visible after uninstalling. There is nothing on the website that could help solve this problem, I do not recommend it
i love this app but damn there customer service sucks so bad... tried contacting customer service because i forgot my password, but never got back to me. i tried reseting my password where you log in and never even work its like it was broken i couldnt even make a new account i dont know what happen but i was satisfied with that for sure
Has some great features. But when you go to customize and create beautiful email templates. The emails are received as junk/spam. I tested out many templates/themes and it's a hit or miss. Some go to inbox others don't. It drove me crazy trying to figure out a way to make beautiful engaging emails that land in the inbox. Also if using a free subscription you can't get customer support, that's only for paid plans. - Another negative. Moving to Conversio
Worst experience with this app. Not working and completely useless support. Im definitely not using it again !!
Hey there! So sorry to hear you're frustrated. Would love to help get to the bottom of it. Our team is having trouble matching your account to a Klaviyo account so we can help... mind shooting an email over to feedback@klaviyo.com so we can support you? Thanks in advance!
I spent half a day getting everything dialed up to send emails then called their support because I was having trouble getting the email addresses into their system. They told me I could not send the emails that I wanted to send because I was importing them and there were some that didn't come from my shopify store (that came from our website's email sign-up form). Then I asked them if I could just send the shopify customer email addresses and they told me "no.".
This company is a complete and utter waste of time.
Pas mal comme appli :) je la test depuis un tout petit moment :) ça fait du bien mais je donnerais un autre avis quand je serais un peu ancien avec cette appli :)