Reviews (2,934)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its transformative impact on email marketing, notably enhancing customer engagement and increasing sales. It integrates seamlessly with Shopify, offering features like email automation, customizable flows, and advanced segmentation for personalized marketing strategies. Merchants also commend the variety of templates and intuitive setup process. The customer support is praised for its responsiveness and effectiveness, making it a valuable asset for business growth.
Refine
-
By rating
I'm very happy with Klaviyo so far, but unfortunately, I can't find a page to leave a review on actual Shopify. I'm just so angry that some kind of liquid error showed up on my website at the top of my shop and all my customers can see it. When I reached out to Shopify they told me that I have to fix it myself and they can't help me with that. I have been told that because my web design is from a third party so I'm unable to update my store and have to build my website all over again. So when this happens again I will have to build it again and again. Is this normal? I don't think so, they should fix this problem when they want to use third-party web designs!
I'm about to uninstall this app, it doesn't sync all my email subscribers on top of shopify and there is no customer support, just endless bots, although some of the features are really good, but other apps can replace it perfectly
Hey there! I think our support team has already been in touch. Hopefully any issues you've faced have been resolved and you're on your way to personalized messaging and utilizing your Customer First Data with Klaviyo!
We have just started on email marketing, and the Klaviyo app is excellent to use. Feature rich in every sense, and intuitive to work with.
Overall it appears to integrate with Shopify just fine, however, I am disappointed that Klaviyo doesn't have an app to manage direct SMS communication or at least see SMS metrics + SMS Conversations on the go via an Android or iPhone app. Why let us port in a toll-free 888 number if we can only use a desktop web browser to manage SMS conversations? Please make an app, even if lightweight, to manage SMS messages on the go so I don't have to look at 20 emails to manage messages, and get MORE email as I respond to customer messages via SMS. My primary support is through SMS, and Klaviyo does not currently appear to be SMS-friendly for SMS Chat support. This review would be 5-star if I can manage my SMS customer support on the go. Not sure if I really wish to do the LOA to port another number to Klaviyo and maybe just stick with SimpleTexting.com instead for my SMS Customer Support. Search my store name on Google. Using Shopify chat features instead of Klavyio for now. PS if Shopify adds the ability to port in numbers for SMS Chat support, I'm dropping SimpleTexting and Klaviyo immediately. On an ending positive note, email templates are pretty nice, but I'm very disappointed with the lack of SMS chat features.
Wow thanks so much for this in-depth feedback. We really appreciate it. Our team should be in touch soon to learn more if you're up for spending a little time with us. Thanks in advance!
Clearly some great features on this app but I have found it really painful to get going with. Very irritating "compliance review" meant my account was blocked as soon as I tried to send first emails. Customers have had to wait days for Thank You emails for their orders. Have had to upgrade immediately to disable double opt in and even that is proving difficult to do. Finding it complicated to do basic tasks like send one off emails. Has got my stress levels up - I hope it's worth persevering with!
Good for what it is. Would recommend to anyone looking for an email marketing tool to pair with Shopify.
Schmutz App. Funktioniert nicht, wie sie soll. Ich kann die Bestätigungsmail nirgends ausstellen. Ich kriege keinen Support, ohne dass ich 30€ zahle. Super unübersichtlich. Nicht zu empfehlen.
The best app I have run across by a wide margin. I installed it while taking the email marketing 101 course and it was super useful. Made a lot of the tasks and objectives WAY easier. This is big.
Very good apps. I recommande it !
This is a shocking app.
Don't waste your time.
They essentially lock you in by linking user opt-outs into their own platform and not updating it on shopify so if you want to switch you have to manually make the changes in Shopify. This is just disgraceful.
I also sent out an email using their platform, changed the reply email to the business one and when i clicked send out it put my personal email in it which went to over 1000 addresses. I am absolutely dumbfounded about his terrible this platform is. Clearly developed by tech people who don't have a clue about UX or UI. Shocking.
Other features that don't work properly:
1. Dashboard analytics are always displayed wrong.
2. Live map of campaigns doesn't work.
3. Shopify integration is only one way - waste of time.
Save your money and time - look for something else.